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RE: [council] Ignore or investigate? << FW:Network Solutions Extortion>>
Title: Message
Peter-
I
understand that the NSI Registrar [whom I do not represent on the Council]
is looking into this.
But
please understand that the NSI Registrar has around 14 million
registrants, a very large number of which come up for renewal each year and
each month. From all of my business experience, I know that no matter how
good any service organization is, they will generate some percentage of
complaints. While I don't know what the actual statistics are, I do know
that there are around 45 million registrations and that one one-hundredth
of one percent [if service providers in this industry could be so lucky as to
have this low a complaint rate] of 45 million is 4,500....4,500 per year
amount to 375 per week...or 75 a weekday.
So, if
we're going to take up the Council's time and listserv with traffic on
individual consumer complaints, then I can assure you that our mailboxes will be
flooded beyond anything that any of us can imagine.
So,
while we all know that consumer satisfaction is essential to all of
our businesses, I do not think it is a good use of the Council's
time/mailboxes to get involved with individual consumer complaints about the NSI
Registrar or any other registrar, registry, or reseller. Even if
complainers copy us on their complaints.
Roger
Roger J. Cochetti
Senior Vice President &
Chief Policy Officer
VeriSign
rcochetti@verisign.com
(703) 326-2585/202-973-6600
Apparently, this person is aware enough to find NC member
e-mails.
Roger, what is your comment on the avaiability or non-availability of
this domain name.
How
much of this is true?
Peter de Blanc
For two years, I have been trying to purchase the
domain name "NovelProducts.com" for my parents' company, Novel Products, Inc.
I have contacted the owner to try to persuade him to transfer ownership to us,
but he wouldn't...even though he has never actually had a site at the address
for the entire two years. Now, according to the WhoIs database, the domain
expired on April 24, 2001. Since it's expired, I expected to be able to
purchase it. But, after spending hours on the phone with Network Solutions'
sales and technical support trying to figure this out...and getting 5
different stories about when the domain name will be available for purchase (I
heard everything from 2 weeks to 5 years!)...I just want a straight answer. If
the name is expired, I assume no one is making any money on it. I want to give
you money for what should be an available domain name, but you won't let me!
Not only that, but you are not allowing other registrars to provide
registration of this (and I assume many other) domain name(s). And now, you
have this "back order" option, where for $50 I can leave it to Network
Solutions to nab the name when it becomes available (although there is
apparently no guarantee of this).
This is ridiculous and completely unethical. You control the database. The name is
expired. It should be available,
but you won't release it. Now you
want to extort $50 so I have to register with you rather than another company.
This all seems very wrong to me...you are holding domain names hostage! If
it's not illegal, it should be! What is the deal?!!
I have sent this to all contacts I could find on the site
and have never received a response. I want a response and I will keep
sending this until I get one.
Sincerely,
Joy Muehlenbein
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