RE: [council] Ignore or investigate? << FW:Network Solutions Extortion>>

["Cochetti, Roger" <RCochetti@verisign.com>]

Title: Message

Thanks for the clarification Peter. 

 

I would say that if you, in your Council capacity, are interested in the practices of registrars [or ccTLD registries] in the release of domain names after the "expiration date", then a good way to start wold be to ask the Registrar Constituency [or the ccTLD Constituency] to report on registrar practices in this area.

 

This has little to do with a complaint by a customer of any single registrar, however, and even less to do with the gTLD Registry Constituency [or the VeriSign Registry], whom I represent on the Council.

 

Roger

 

Roger J. Cochetti
Senior Vice President & Chief Policy Officer
VeriSign
rcochetti@verisign.com
(703) 326-2585/202-973-6600

-----Original Message-----
From: Peter de Blanc [mailto:pdeblanc@usvi.net]
Sent: Thursday, July 12, 2001 11:02 AM
To: 'Cochetti, Roger'
Cc: council@dnso.org
Subject: RE: [council] Ignore or investigate? << FW:Network Solutions Extortion>>

Roger, et al...

 

I am not speaking of a single complaint here. I am trying to find out what the policy is, regarding the release of domain names after expiration.

 

peter

-----Original Message-----
From: owner-council@dnso.org [mailto:owner-council@dnso.org] On Behalf Of Cochetti, Roger
Sent: Thursday, July 12, 2001 10:30 AM
To: 'Peter de Blanc'; council@dnso.org
Subject: RE: [council] Ignore or investigate? << FW:Network Solutions Extortion>>

Peter-

 

I understand that the NSI Registrar [whom I do not represent on the Council] is looking into this.  

 

But please understand that the NSI Registrar has around 14 million registrants, a very large number of which come up for renewal each year and each month.  From all of my business experience, I know that no matter how good any service organization is, they will generate some percentage of complaints.  While I don't know what the actual statistics are, I do know that there are around 45 million registrations and that one one-hundredth of one percent [if service providers in this industry could be so lucky as to have this low a complaint rate] of 45 million is 4,500....4,500 per year amount to 375 per week...or 75 a weekday.

 

So, if we're going to take up the Council's time and listserv with traffic on individual consumer complaints, then I can assure you that our mailboxes will be flooded beyond anything that any of us can imagine.

 

So, while we all know that consumer satisfaction is essential to all of our businesses, I do not think it is a good use of the Council's time/mailboxes to get involved with individual consumer complaints about the NSI Registrar or any other registrar, registry, or reseller.  Even if complainers copy us on their complaints.

 

Roger

 

Roger J. Cochetti
Senior Vice President & Chief Policy Officer
VeriSign
rcochetti@verisign.com
(703) 326-2585/202-973-6600

-----Original Message-----
From: Peter de Blanc [mailto:pdeblanc@usvi.net]
Sent: Thursday, July 12, 2001 8:51 AM
To: council@dnso.org
Subject: [council] Ignore or investigate? << FW:Network Solutions Extortion>>

Apparently, this person is aware enough to find NC member e-mails.

 

Roger, what is your comment on the avaiability or non-availability of this domain name.

How much of this is true?

 

Peter de Blanc

 

 

 

-----Original Message-----
From: Joy Muehlenbein [mailto:joy_m@mindspring.com]
Sent: Wednesday, July 11, 2001 11:56 PM
To: web-comments@networksolutions.com
Cc: vcerf@mci.net; apisan@servidor.unam.mx; pdeblanc@usvi.net; mcade@att.com; rcochetti@verisign.com; greg_ruth@yahoo.com; mueller@syracuse.edu; kstubbs@dninet.net; cchicoine@thompsoncoburn.com
Subject: Network Solutions Extortion

For two years, I have been trying to purchase the domain name "NovelProducts.com" for my parents' company, Novel Products, Inc. I have contacted the owner to try to persuade him to transfer ownership to us, but he wouldn't...even though he has never actually had a site at the address for the entire two years. Now, according to the WhoIs database, the domain expired on April 24, 2001. Since it's expired, I expected to be able to purchase it. But, after spending hours on the phone with Network Solutions' sales and technical support trying to figure this out...and getting 5 different stories about when the domain name will be available for purchase (I heard everything from 2 weeks to 5 years!)...I just want a straight answer. If the name is expired, I assume no one is making any money on it. I want to give you money for what should be an available domain name, but you won't let me! Not only that, but you are not allowing other registrars to provide registration of this (and I assume many other) domain name(s). And now, you have this "back order" option, where for $50 I can leave it to Network Solutions to nab the name when it becomes available (although there is apparently no guarantee of this).  This is ridiculous and completely unethical.  You control the database. The name is expired.  It should be available, but you won't release it.  Now you want to extort $50 so I have to register with you rather than another company. This all seems very wrong to me...you are holding domain names hostage! If it's not illegal, it should be! What is the deal?!!

I have sent this to all contacts I could find on the site and have never received a response. I want a response and I will keep sending this until I get one.

Sincerely,

Joy Muehlenbein