RE: [ga] Registrar problem reports

["Gomes, Chuck" <cgomes@verisign.com>]

Correction: as has been previously pointed out, the VeriSign Registry is not
locking domains as suggested below.

Chuck Gomes

-----Original Message-----
From: admin@consumer.net [mailto:admin@consumer.net]
Sent: Tuesday, August 07, 2001 2:47 AM
To: Roeland Meyer; ga@dnso.org
Subject: RE: [ga] Registrar problem reports


The complaints I meant was concerning registrars not following the
agreement.  specifically as it relates to registrar transfers.

I have more than 100 complaints filed so far against Verisign, register.com
and Names4 ever.  Even the verisign Registry is getting into the act and is
locking domains.

Dan Halloran does nothing and does not answer questions about what actions
have been taken.

Russ Smith

-----Original Message-----
From: Roeland Meyer [mailto:rmeyer@mhsc.com]
Sent: Tuesday, August 07, 2001 2:41 AM
To: 'admin@consumer.net'; ga@dnso.org
Subject: RE: [ga] Registrar problem reports


They do handle individual complaints. It is just that they out-source it to
WIPO. It's called UDRP.

> -----Original Message-----
> From: admin@consumer.net [mailto:admin@consumer.net]
> Sent: Monday, August 06, 2001 10:35 PM
> To: ga@dnso.org
> Subject: [ga] Registrar problem reports
>
>
>  http://www.internic.net/cgi/registrars/problem-report.cgi
>
> It says:
>
> "ICANN does not resolve individual customer complaints. ICANN is a
> technical-coordination body. Its primary objective is to
> coordinate the
> Internet's system of assigned names and numbers to promote stable
> operation."
>
> Why doesn't ICANN resolve individual complaints?  If they
> don't then who
> does?  Don't they manage the registrar contracts?  If so,
> then why don't
> they handle individual complaints?
>
> Russ Smith
> http://TheNic.com
>
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