Re: [ga] Time to regulate the Re-Sellers

[eric@hi-tek.com]

Thomas,

I agree in kind with you here.

I just think that governments have existing systems to deal with fraud,
false advertising, invasion of privacy and the like.

We do better fitting into existing systems than we do rebuilding as though
reinventing the wheel.
Also I like free enterprise to regulate not governments.

Sincerely,
Eric

Thomas Roessler wrote:

> On 2002-04-09 14:57:14 -0400, Chuck Gomes wrote:
>
> >Therefore, I agree with Michael that the "appropriate place to
> >complain is the regulatory authorities in the home of the
> >offender" and not ICANN.
>
> Apart of that, it is, of course, also legitimate to complain to the
> offenders themselves, and to the public.  (And, in fact, one would
> hope that it would not be necessary to resort to regulatory
> authorities at all, at least as far as core members of the ICANN
> community are concerned.)
>
> After all, one could still hope that certain registrars and their
> resellers may finally come to reason, and understand that the best
> marketing you can get is a reputation for good customer service, and
> for being worth customers' trust.
>
> On the other hand, practices like: sending out bills when the domain
> has already been renewed, putting customers on hold for ten minutes
> on international phone calls prompted by such wrong bills, spamming
> customers of other registrars when their domain is due for renewal
> (possibly deceiving them), hoarding domains, and whatever else some
> registrars may come up with, - such practices have two effects: They
> cause collateral damage to the collective image of the registrars'
> and resellers' communities, and they can destroy any trust customers
> may still have had into their current suppliers, if these suppliers
> are engaging in such practices.
>
> As a corollary, they cause an increasing willingness even with "kind
> of satisfied" customers to change suppliers.  This may (I hope!), in
> the long term, have the effect that competition gives certain
> registrars the necessary incentive to play by the rules.
>
> --
> Thomas Roessler                          http://log.does-not-exist.org/
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