Re: [nc-transfer] Summary of task force outreach

["Ross Wm. Rader" <ross@tucows.com>]

I've taken Christine's input and added to it what I believe to be a
comprehensive record of outreach (telecon's, meetings etc.) Please review
and let me know if I have missed any significant events (especially those
that may have happened within your respective constituencies) The following
is now included in the latest (non-published) draft of the final report...


Appendix A - Record of Outreach
 I.         Conference Calls & Meetings open to non-task force particants
Friday, September 7, 2001, Joint Constituency Briefing, In-person
Friday, September 7, 2001, Registrar Constituency Briefing, In-person
Tuesday, November 6, 2001, Cross-Constituency Briefing, Teleconference
Monday, November 12, 2001, Registrar Constituency Briefing, In-person
Friday, February 1, 2002, Transfers Task Force Open Consultation,
Teleconference
Saturday, February 16, 2002, Registrar Constituency Briefing, In-person
Monday, March 11, 2002, Registrar Constituency Briefing, In-person
Tuesday, March 12, 2002, DNSO Names Council Briefing, In-person
Tuesday, March 12, 2002, DNSO General Assembly Open Briefing, In-person
Tuesday, May 21, 2002, Transfers Task Force Open Consultation,
Teleconference
Wednesday, May 22, 2002, Transfers Task Force Open Consultation,
Teleconference
Tuesday, June 18, 2002, Transfers Task Force Open Consultation,
Teleconference
Monday, June 24, 2002, Registrar Constituency Briefing, In-person
Thursday, August 15, 2002, Transfers Task Force Open Consultation,
Teleconference
Wednesday, September 11, 2002, Transfers Task Force Open Consultation,
Teleconference
Wednesday, September 11, 2002, DNSO Names Council Briefing, Teleconference
Saturday, September 21, 2002, Registrar Constituency Briefing, In-person
Sunday,  October 27, 2002, Transfers Task Force Open Consultation, In-person
Monday, October 28, 2002, Registrar Constituency Briefing, In-person
Monday, November 11, 2002, Transfers Task Force Registrar Consultation,
Teleconference
Tuesday, November 12, 2002, Transfers Task Force Open Consultation,
Teleconference

II.        Independent outreach conducted within each constituency
comments received from Registrar and Registry constituencies
insight provided by constituency representatives based on discussions within
Business, IP, and GA constituencies

III.       Comments received on the open comment list re: Transfer task
force report, as discussed below.


Total number of posts as of 11-11-02
13

Total number of substantive comments to the report:                    5
  (other posts consisting of 4 "thank you for your
  submission/I agree"; 1 complaint re: pop-up ads repeated
  3 times;   and 1 comment intended for the whois task force)

Substantive comments include:

1.  From Tim Ruiz (and other registrars)
            -fraudulent transfers are more of a problem than recognized
-proposal doesn't protect from deceptive marketing
            -auto-ack plays into fraudulently obtained apparent authority
            -needs to be another registrar constituency vote
            -significant changes necessary to agreements
            -significant changes to registrar/registry systems

2.  From Danny Younger
            -synopsis of various consumer complaints concerning transfers;
these include:
                        -registrars employing an "auto-nack" policy
                        -confusing emails attempting to authenticate
registrant wishes
                        -improper rejection of transfer requests by losing
registrars
                        -arduous processes imposed by losing registrars
                        -poor customer support
                        -unclear and inconsistent rules regarding when a
domain name may be
                         transferred
                        -deceptive or confusing marketing practices designed
to retain customers
                        -foreign language issues
                        -inaccurate whois data complicating the transfer
process
                        -inability to update whois data
                        -"apparent authority" not properly defined
                        -unpaid status should not affect ability to transfer
                        -procedures should be uniform for all registrars
                        -registrars and their resellers should communicate
policies better
                        -registrar failure to release auth codes
                        -inappropriate use of the Registrar Lock feature
                        -unauthorized transfers / "domain hijacking"
                        -transfer-away charges by losing registrars
                        -failure to address complaints / poor contract
enforcement

3.  From Scott Hollenbeck
            -comments re: EPP operational models

4.  From Danny Younger
            -summary of duties imposed by the policy

5.  From Danny Younger
            -Names Council Rules of Procedure, and how this report doesn't
follow same.


                       -rwr




"There's a fine line between fishing and standing on the shore like an
idiot."
- Steven Wright

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----- Original Message -----
From: "Russo, Christine" <crusso@verisign.com>
To: <nc-transfer@dnso.org>
Cc: <mcade@att.com>
Sent: Friday, November 22, 2002 4:42 PM
Subject: [nc-transfer] Summary of task force outreach


> As my last official act, attached is a new summary of our outreach,
> expanding upon yesterday's list of the comments summary.  Sorry I didn't
get
> a chance to track down the dates of the open calls or the other
meetings --
> maybe someone can help me out in that regard.  Thanks!
>
>  <<Transfer tf comments.doc>>
>
>
> Christine
>