Re: [registrars] SLA Update

["Elana Broitman" <ebroitman@register.com>]

Dear Mike - this is a very important document for registrars since we all
rely on the registry.  I recomment that we take choice (b) and address it
promptly through a task force.  We have over 2 months before the SLA runs
out to deal with these issues.

This is particularly important, I believe, given that we will also in this
time frame plan to submit a registry proposal.  Hence, we should be seen as
(and actually should be on top of) dealing with the critical issue of
registry operability and level of service.

I volunteer to work on this - and even serve as secretary for the task
force.  Please let me know your thoughts.

Kind regards, Elana
----- Original Message -----
From: Michael D. Palage <mpalage@infonetworks.com>
To: Registrars@Dnso.Org <registrars@dnso.org>
Sent: Wednesday, July 19, 2000 9:52 AM
Subject: [registrars] SLA Update


> As some of you may recall, the Registry Service Level Agreement (SLA) that
> we adopted with NSI several months ago had a sunset provision in it. This
> provision was mandated by several registrars that were concerned that the
> performance bar was set to low. Right now the Constituency is rather busy
> with the Code of Conduct, Escrow Task Force, Whois Task Force, collective
> registry bids, individual registry bids and normal operations.
>
> Please provide feedback on the following:
>
> (1) Let the SLA lapse and work on creating a new one at some time in the
> future
> (2) Create a task force in the next couple of weeks prior to the lapse
date
> (3) Extend the SLA for a fixed period of time, say 6 months
>
> Mike
>
>
>
> P.S. Please check NSI's performance to date with regard to the existing
SLA.
>
>
>
>