[registrars] SLA Data

["Ross Wm. Rader" <ross@tucows.com>]

The following was posted to domain-policy@lists.internic.net as "evidence"
of NSI-Registry's stellar performance record.

I have not had the chance to overlay our records against these datapoints,
but I do have a hard time taking them at face value.

Anyways, my point is, that the current SLA has allowed NSI the luxury of
over 16 hours of downtime during 2Q *as a normal course of business*. This
is in addition to any unplanned downtime that they incurred. By my
calculations, they incurred planned unavailability close to 1%. This may
not sound like a lot, but this in my mind this is very similar to losing
1% of all transactions due to planned events...let's drop 160,000 entries
out of the zone files and see what the registrant community has to say
about a 99% availability ratio.

I'm not sure what the level of understanding in this group is regarding
typical market driven SLA's in comparable sectors, but I can relate that
it is not uncommon to receive SLA's that guarantee a much higher level of
service. 99.99% uptime is often the minimum level of service guaranteed.

At the very least, we should be negotiating treatment comparable to other
competitive, market driven sectors.

Thanks,

-rwr









Ross Wm. Rader                     
Director Product Management, 
Channel Platform Group
Tucows Inc.
ross@tucows.com                    
t. 416.535.0123 x335                      
f. 416.531.5584

"Embrace the cow, love the cow.  
And remember, Winsock means love."

---------- Forwarded message ----------
Date: Tue, 25 Jul 2000 10:21:58 -0400
From: "Rippe, Mark" <mrippe@NETSOL.COM>
To: DOMAIN-POLICY@LISTS.INTERNIC.NET
Subject: Re: Goodbye NSI

NSI Registry down-times (in hrs) for 2Q00:

DOWNTIME                APR             MAY             JUN
Planned         02:35           01:55           11:30
Unplanned               00:00           00:00           00:25

AVAILABILITY    100.00% 100.00% 99.94%
(Official SLA measurement based on unplanned only.)

The time in June was one of 2 annual extended outages
permitted by the SLA. We needed this time to upgrade the
backend DB and supporting server in order to handle a
huge increase in total transaction volume in 2Q.
It truly was a MAJOR upgrade. We continue striving to
implement architectures that will permit maintenance
without requiring service outages. Not perfect; not an
advertisement, just the facts.

Mark Rippe
VP Technical Operations
NSI Registry

-----Original Message-----
From: Bill Gerrard [mailto:bill@DAZE.NET]
Sent: Tuesday, July 18, 2000 5:27 PM
To: DOMAIN-POLICY@LISTS.INTERNIC.NET
Subject: Re: Goodbye NSI


> As for downtime, NSI was able to keep this a secret when they were the
only
> registrar as they just put the requests on a queue.

Speaking of this, I have been quite surprised how often (and for long
periods of time) that NSI Registry shuts down the registry for
maintenance.  These types of outages used to be hidden when the only way
to register/modify domains was via (delayed) e-mail templates.