Re: [registrars] Tucows Registrar Contacts

[Scott Allan <sallan@opensrs.org>]

I guess I would put forward that the contact info provided through this
service is not as articulate/clear or well laid out as it could be. If I
were to propose a format, I would provide further specific contacts for:

- compliance (ownership disputes, etc...)
- legal

As well as enhanced contact info in general. Since we all operate
differently (operationally speaking), it would be wise to allow
each registrar to specify what issues they would want directed
where (we could provide a sample of common types of issues) as opposed to
having a strict rigid role definition that suits some but not others.

Regards,

sA

On Fri, 11 May 2001, Mike Lampson wrote:

> There is a central repository.  Do a whois on the Registrar record:
>
>   whois -h whois.verisign-grs.com registrar tucow*
>   whois -h whois.verisign-grs.com 'registrar the registry*'
>
> This is maintained through Verisign's Registrar Tool web site.
>
> Cheers,
>
> Mike Lampson
> The Registry at Info Avenue, LLC
>
>
> ----- Original Message -----
> From: "Scott Allan" <sallan@opensrs.org>
> To: <registrars@dnso.org>
> Sent: Friday, May 11, 2001 1:41 PM
> Subject: Re: [registrars] Tucows Registrar Contacts
>
>
> > I have often though it would be useful to create a standard place to get
> > this info - if others concur, we would be happy to setup, maintain and
> host
> > such a thing.
> >
> > Regards,
> >
> >
> > sA
> >
> > At 12:31 PM 5/11/01 -0400, Ross Wm. Rader wrote:
> > >I've noticed an increase in email over the last couple of weeks from
> other
> > >registrars requiring assistance on various matters that have mis-directed
> to
> > >a wide varietypeople and departments within Tucows. I just wanted to pass
> on
> > >some specific contact information so that we can handle your inquiries in
> a
> > >more expedient fashion and make sure that you get in touch with the right
> > >people the first time you try.
> > >
> > >The main point of contact for registrars that require us to take action
> or
> > >get involved with a domain transaction is our Customer Affairs and
> Reseller
> > >Compliance group. This group handles all sorts of policy based
> interactions
> > >with registrants, resellers and registrars and are most likely capable to
> > >handle anything that you can throw at them including transfers,
> deletions,
> > >locks etc. If they are caught off-guard, they will most certainly assist
> you
> > >with reaching the right people internally.
> > >
> > >Contact Info:
> > >
> > >Tucows CA/RC Group
> > >compliance@opensrs.org
> > >Karen Johnston - 416.535.0123 x 1625
> > >Paul Kharkas - 416.535.0123 x 1260
> > >
> > >Feel free to contact them whenever required. Their standard hours are
> 9am -
> > >5pm M-F, EST.
> > >
> > >Hope this is of some assistance.
> > >
> > >-rwr
> >
> > Scott Allan
> > Director OpenSRS
> > sallan@opensrs.org
> >
>