Re: [registrars] NSI/Verisign "failed-to-meet-criteria" justification for nacks

["tchaffin " <tchaffin@stargateinc.com>]

We have been finding the majority of denials, from NSI/Verisign, we have been receiving, are related to domains being in an "unpaid status" prior to the expiration date.

We were told NSI's domains go into an "unpaid status" on the due date of the invoice and not the expiration date.  Typically,  NSI's due date of the invoice is a few days prior to the exiration date.

I believe that the losing registrar should state a reason.  We spent hours trying to determine the reason through a series of phone calls with NSI.  Registrants are becoming extremely frustrated.

Regards,

Tom
Stargate Communications, Inc.


---------- Original Message ----------------------------------
From: "CORE Secretariat (W)" <secretariat@corenic.org>
Date: Tue, 19 Jun 2001 13:11:49 +0200

>Dear all,
>
>We are getting a growing number of rejections of transfer requests
>from NSI/Verisign where we are simply told:
>
> "The Change of Registrar request for the domain name, [[[snip]]], has been denied.
>
> This Change of Registrar request was denied because the Domain Name did not meet 
> the criteria necessary for Network Solutions/Verisign to permit the transfer."
>
>There is no indication of the criterion which caused the rejection. The
>result is, of course, further aggravation and unnecessary additional workload 
>for the customer and the registrar chosen by the customer.
>
>Does the nacking registrar not have the obligation to state the reasons? 
>
>Regards,
>
>Werner
>-- 
>CORE Internet Council of Registrars   http://corenic.org    
>WTC II, 29 route de Pre-Bois, CH-1215 Geneva, Switzerland
>Tel +4122 929-5744 Fax +4122 929-5745 secretariat@corenic.org
>