Re: [registrars] NSI give more than 45 days to renew names

["erica" <erica.roberts@bigpond.com>]

Hi Larry,

You make a strong point here - which, I would think, is appropriately
addressed by ICANN staff..
Have you raised this with Daniel O'H and discussing with him the most
appropriate way of addressing/resolving the issue?.

erica
----- Original Message -----
From: "Larry Erlich" <erlich@domainregistry.com>
To: "Registrar Constituency" <registrars@dnso.org>
Sent: Thursday, July 19, 2001 4:55 AM
Subject: [registrars] NSI give more than 45 days to renew names


This is an example of a renewal invoice that
was received today by one of our customers from NSI.

The domain in question expired on 6/2/01. This notice,
giving an opportunity to renew, is being sent
on 7/17/01.

45 days according to my calculations.

It is obvious that only Verisign, as a result
of zero cost, is in a position to
give people a chance to renew this late, and that
puts the rest of us at a competitive disadvantage.

In a recent NY Times story, Verisign's spokesperson
indicated that they give their customers at least 60
days to renew. In actual practice I have observed
times that typically run much longer than that.

Larry Erlich

http://www.DomainRegistry.com



> Subject: Important Network Solutions Interruption Of Service Notice
> Date: Tue, 17 Jul 2001 13:36:47 -0400
> From: "Network Solutions, A VeriSign
Company"<renewals@dd.networksolutions.com>
> Reply-To: renewals@dd.networksolutions.com
> To: xxxxxxxx
>
>     ---------------------------------------------------------------
> [Image]
>
> INTERRUPTION OF SERVICE
>
> (customer name and address)
>
>
>
> Account Number: 2xxxx60
> Notice Date: 17 Jul 2001
>
> Dear (customer name),
>
> As your provider of online services, we're always looking for ways to
> better serve you and keep you informed. Please note that, as of this
> notice date, our records indicate the product(s) and service(s) listed
> below have expired.
>
> Renewing your service(s) is easy with our new account manager tool. Go
> to http://www.networksolutions.com/renew. There, you will see an
> itemized list of your product(s) and service(s), including their
> expiration dates. Be advised that no additional fees have been
> incurred for the expired services you've been receiving to date. We
> must now ask for payment to continue serving you. Please act today!
> These services are in danger of being interrupted:
>
> Product Name: Domain
> Expiration Date: 06-02-2001
> For Domain Name: xxxxxxxxxxx
> Includes: Domain
>
> When you visit http://www.networksolutions.com/renew to renew, be sure
> to have your above-mentioned account number and password handy. If you
> forgot your password, please click on
> http://www.networksolutions.com/account or call us at 1-888-642-9675,
> and press 3. Customers outside the U.S. and Canada, please call
> 1-703-742-0914.
>
> Thank you for your business! We're committed to providing you with
> everything you need for a powerful, successful Web presence.
>
> Sincerely,
> [Image]
> F. Michael Kyle, VP, Customer Service
>
> ***********************************************************************
> Please do not reply to this message. For any Network Solutions
> Customer Service inquiries, please e-mail us through the following
> link: http://www.networksolutions.com/cgi-bin/help/contactus.
>
> Any replies to this message will not receive a response.
>
> Copyright© 2001 Network Solutions, Inc. A VeriSign Company. All rights
> reserved.