[registrars] Fw: [ga] VeriSign complains...

["erica" <erica.roberts@bigpond.com>]

for those not following the GA list, you may be interested to note that
transfers are a matter under discussion on the GA list - see below.

erica
----- Original Message -----
From: "Derek Conant" <dconant@dnsga.org>
To: "Robin Miller" <robin@minervan.com>
Cc: "Derek Conant" <dconant@dnsga.org>; "Marc Schneiders" <marc@venster.nl>;
<ga@dnso.org>; <ga@dnsga.org>
Sent: Saturday, July 21, 2001 10:40 AM
Subject: Re: [ga] VeriSign complains...


> My position is that VeriSign's "default no-acknowledgement" policy is
necessary in
> the domain name industry.
>
> I believe that the real issue here is VeriSign's 5 day processing period
> requirement concerning transfer requests. If transfer requests are not
processed
> within 5 days, the transfer requests are automatically barred.  This may
be the
> trap you and other Registrants have fallen into time and time again.
>
> I believe that the 5 day period for transfer requests should be extended
to at
> least 7 days.  This allows batch processes time to complete their
functions
> including transfer authentication processes.  I believe that it is also
the
> responsibility of Registrars (including their affiliates and resellers) to
indicate
> to Registrants that problems may occur during the transfer request
process,
> suggesting that Registrants should not wait until the very end of a domain
name
> registration to initiate a transfer request.
>
> What may not appear fair here is VeriSign's 5 day processing period
requirement
> concerning transfer requests.  It does not appear fair when you realize
that
> VeriSign's "default no-acknowledgement" position is coupled with
VeriSign's 5 day
> processing period requirement concerning transfer requests.
>
> It seems that the Administrative Contact to a domain name currently does
not have
> enough time to authenticate a transfer request, thus causing the transfer
request
> to be barred, which appears calculated and predictable.
>
> An argument could be that the winning Registrar has a duty to inform a
Registrant
> of VeriSign's "default no-acknowledgement" process concerning transfer
requests.
> However, it does not seem correct to place this burden on competing
Registrars.
>
> Derek Conant
> DNSGA President and Chairman
>
> Robin Miller wrote:
>
> > Derek,
> >
> > I can support WXW's story, because it happened to me and this very
domain. I
> > ended up having to pay NSI for another year because of the delay of the
> > transfer request to another registrar put it over the date of the domain
> > expiring. My ISP for this domain changed owners and they were
transferring
> > domains (including mine) to the registrar they prefer to work with. NSI
delayed
> > the request so the domain expired, then said they couldnt process it
because
> > the domain was expired and we had to pay again. Then, when I found I was
forced
> > to pay the domain for another year, it took 2 tries to do so, and 2
weeks for
> > them to actually take the charges from our cc. I was calling long
distance from
> > Germany, asking why they haven't booked the charges from our cc. I was
angry,
> > to say the least.
> >
> > I will switch registrars halfway through the year, so I can give NSI a
good 6
> > months to finally get it right. But I feel very angry about how they
tried to
> > keep a customer against the customers wishes, just to be able to suck
another
> > year's registration fees out of me. We have had many other problems with
NSI as
> > well, which prompted me to transfer this domain away from them so the
> > administrative contact can FINALLY be put into my name. (NSI screws that
up as
> > well, the experience on another domain name is enough to just make me
want to
> > transfer this one and be done with the problems) They always find a way
to
> > screw it up, as usual. And make me pay extra, of course.
> >
> > As a secondary note, I have not had these problems with Tucows. I have
two
> > domains there.
> >
> > take care, Robin
>
> --
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