[registrars] Fw: [ga] VeriSign complains...

["erica" <erica.roberts@bigpond.com>]

For those not following the GA list ........
This discussion  on the GA list (see below) indicates the interest of
consumers in matters currently being discussed on the Registrars list.  It
indicates that consumers are just not getting the information they need -
and maybe points to the need for a consumers bill of rights - or something
of the kind.


errica


----- Original Message -----
From: "Robin Miller" <robin@minervan.com>
To: "Derek Conant" <dconant@dnsga.org>
Cc: "Marc Schneiders" <marc@venster.nl>; <ga@dnso.org>; <ga@dnsga.org>
Sent: Friday, July 20, 2001 9:59 PM
Subject: Re: [ga] VeriSign complains...


> Derek,
>
> I can support WXW's story, because it happened to me and this very domain.
I
> ended up having to pay NSI for another year because of the delay of the
> transfer request to another registrar put it over the date of the domain
> expiring. My ISP for this domain changed owners and they were transferring
> domains (including mine) to the registrar they prefer to work with. NSI
delayed
> the request so the domain expired, then said they couldnt process it
because
> the domain was expired and we had to pay again. Then, when I found I was
forced
> to pay the domain for another year, it took 2 tries to do so, and 2 weeks
for
> them to actually take the charges from our cc. I was calling long distance
from
> Germany, asking why they haven't booked the charges from our cc. I was
angry,
> to say the least.
>
> I will switch registrars halfway through the year, so I can give NSI a
good 6
> months to finally get it right. But I feel very angry about how they tried
to
> keep a customer against the customers wishes, just to be able to suck
another
> year's registration fees out of me. We have had many other problems with
NSI as
> well, which prompted me to transfer this domain away from them so the
> administrative contact can FINALLY be put into my name. (NSI screws that
up as
> well, the experience on another domain name is enough to just make me want
to
> transfer this one and be done with the problems) They always find a way to
> screw it up, as usual. And make me pay extra, of course.
>
> As a secondary note, I have not had these problems with Tucows. I have two
> domains there.
>
> take care, Robin
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