Re: [registrars] Tucows note to registrants.

["Ross Wm. Rader" <ross@tucows.com>]

Bob,

We introduced this new process roughly a month ago to achieve a couple of
key objectives. Specifically, we can now properly track outbound transfers,
allow the registrant to expedite transfers if they so wish and lastly, allow
registrants complete control over nacks if they wish.

Prior to this, our (admittedly lazy) policy was to do nothing when presented
with an outbound transfer. We would receive the request, ignore it and let
it quietly go at the end of five days. With this new process in place, the
transfer still goes through at the end of five days if the registrant does
nothing, but now they have the added capabilities described above.

With regards to the language issues you present Bob, I couldn't agree more.
Unfortunately, our situation at this time forces us to focus on providing
services in English for the most part. We currently do business with
registrants in something like 110 different countries and while localization
is a very interesting opportunity for us, the size of the task is
overwhelming.

I hope this clarifies things somewhat and if anyone has any further ideas as
to how we can further improve this particular process, I would appreciated
hearing from you.


Thanks,

-rwr



Tucows Inc.
t. 416.538.5492
----- Original Message -----
From: "Robert F. Connelly" <rconnell@psi-japan.com>
To: "Registrar Constituency" <registrars@dnso.org>
Sent: Thursday, August 02, 2001 12:35 AM
Subject: [registrars] Tucows note to registrants.


> Dear Colleagues:
>
> PSI-Japan apparently requested a change of a domain from Tucows.  Tucows
> wrote to the Admin contact.  Our "registrant to be" called us, confused by
> the English text.  Here is that text:
>
> -----quotation-----
> A request has been received to transfer the domain [example.net]
> away from the Registrar Tucows. This request was entered at 01-Aug-2001
> 15:26:08 by PSI-Japan, Inc.
>
> If this is a valid request and you wish to approve this transfer,
> please visit the following url and follow the
> instructions:https://rr-n1-tor.opensrs.net/transfers/index.cgi?away=1
>
> You will need to enter the following information to complete the
> transfer:
>
> Domain Name: isp-search.net
>
> [This is BobC again:  The above was confusing to the Admin contact.]
>
> If you do not wish to approve this transfer, you must visit the URL
> above, and use the Domain Name and Password shown to Decline it.
> Accepting this transfer will change the registrar of record for your
> domain from Tucows, to PSI-Japan, Inc..If you are receiving this
> email, you should have initiated, or at least been aware of this
> request already. If this is the first time that you've heard of this,
> do not accept the transfer until you are satisfied that the request is
> legitimate.
>
> The transfer request will be automatically completed within 5
> business days if you don't either accept or decline the request.
>
> [BobC again:  That's great, if he confused Japanese does not understand it
> and does nothing, the request will be "auto-Acked" -- GOOD;-) ]
>
> Thank you.
>
> Team Future Media Network and Team Tucows
>
> end quote:
>
> It is important to understand that any such communication with a
registrant
> needs to take into account the English literacy of the registrant.
>
> Regards, BobC
>