RE: [registrars] Draft Registrant Complaint Form regarding XFERS

["Rob Hall" <rob@momentous.ca>]

What ?

I am not sure that makes any sense  .... if I understand correctly:

We are going to give a consumer a word document form and ask them to fill it
out.  This means that it will be freeform with no edits being performed.

Then, they are going to fax it to us.

Then, someone is going to have to type their answers into a database to keep
track of them and to statistical modeling.

Seems like a round about process to me.  Let's look at what may be causing
the shudders.

To identify whom is filling it out, you could always have an online form
that is filled out and stored in the database in real time.  If it is a
signature you want, after storing it, take the consumer to a page (nicely
formated) where their answers appear.  Have them print that out and sign it,
and fax it in.  In this way, all the information is already entered.  The
fax is simply confirming their information with their signature.

I am not sure we need to jump to this until we see a problem.  If there
appear to be many false filings, then you could always implement such a
signatory system, but I would suggest starting with something simpler.

Rob.



-----Original Message-----
From: Rick H Wesson [mailto:wessorh@ar.com]
Sent: Tuesday, November 20, 2001 12:22 PM
To: Rob Hall
Cc: Michael D. Palage; registrars@dnso.org
Subject: RE: [registrars] Draft Registrant Complaint Form regarding
XFERS



Rob,

On Tue, 20 Nov 2001, Rob Hall wrote:


> I am not sure why a fax method would be used ?  Why wouldn't we just put
> this on our website as a form they could fill out and save it in a
database
> ?  That way, we could pop up more information (or have links) explaining
> some of the details behind this if they are confused.

I asked some registrars how they felt about a using web forms and a
database to collect complaint information, they shuddered at the thought.

I need to see significant discussion on what you want collected on-line
and how to identify the entity making the submission.

-rick