[registrars] Re: [nc-org] Price discrimination

["Ken Stubbs" <kstubbs@digitel.net>]

So would an effective market &  "branding"  program along with professional
outreach from  the new registry mgt. entity by "knowledgeable" registrar
support staff.

I believe you would find this a far more "effective approach"  and would be
perceived as supportive and not "punitive" by the Registrars

ken stubbs


----- Original Message -----
From: "Milton Mueller" <Mueller@syr.edu>
To: <kstubbs@digitel.net>; <nc-org@dnso.org>
Sent: Tuesday, December 18, 2001 2:59 PM
Subject: Re: [nc-org] Price discrimination


 Ken:
 I don't see how a registrar's customer relations would
 be harmed if all registrars had to do the same thing.

 But from the customer standpoint, I agree that such
 a policy could disrupt their expectations and lead to
 some consternation. Of course, in some ways that's
 exactly what we would want it to do: instead of
 ASSUMING that they had to treat all TLDs as the same,
 price discrimination would make them think twice.



> >>> "Ken Stubbs" <kstubbs@digitel.net> 12/18/01 02:55PM >>>
> I dont believe that this proposal makes any real sense. It could easily
> create serious "customer relations" problems with the registrar.
>
> The best incentive for conforming registrations is a good "branding"
> program. This brings the consumer to the registrar with a more "clearly
> defined" buying decision and avoids confusion and the resultant "customer
> service" issues
>
> ken stubbs
>