RE: [registrars] RE: Domain Name Expiration Notices

["Beckwith, Bruce" <bbeckwith@verisign.com>]

Tim,

I wasn't addressing the issue you raised, but rather was responding to Jim's
statements.

I'll look into the issue you describe.

Regards,

Bruce

 -----Original Message-----
From: 	tim@godaddy.com [mailto:tim@godaddy.com] 
Sent:	Thursday, March 21, 2002 9:03 AM
To:	bbeckwith@verisign.com
Cc:	registrars@dnso.org
Subject:	RE: [registrars] RE: Domain Name Expiration Notices

Bruce,

I don't think that's what's happening with the mailing our customers are
getting. It looks simply like a renewal notice but the box for their
signature says "Renewal and Transfer Authorization."

If this is what you explain below, why would they need to authorize a
transfer?

Tim

 -------- Original Message --------
   Subject: RE: [registrars] RE: Domain Name Expiration Notices
   From: "Beckwith, Bruce" <bbeckwith@verisign.com>
   Date: Thu, March 21, 2002 5:22 am
   To: registrars@dnso.org

   Jim,

   I think that you are specifically referring to is the situation where
   a domain is coming up for renewal, it has entered the renewal notice
   cycle, and then is transferred to another registrar prior to
   expiration.  Since we use an outside vendor to generate and mail the
   renewal notices, it is possible that in the few days that it takes to
   generate the renewal list for the vendor and for the vendor to send
   out the renewal notices, that the domain has been transferred.  It is
   not cost-effective to re-run the lists over-and-over - we rely on the
   99.9% accuracy we have in the renewal notice process.

   Since a transfer has occurred, one would assume that as in other
   industries, the new registrar has explained to the customer that they
   have changed providers, and they may get some remnant mail from the
   former provider. Certainly this is what happens in the wireless and
   long-distance
   industries...

   Regards,

   Bruce

   -----Original Message-----
   From: Jim Archer [mailto:jarcher@registrationtek.com]
   Sent: Wednesday, March 20, 2002 9:58 PM
   To: tim@godaddy.com; registrars@dnso.org
   Subject: Re: [registrars] RE: Domain Name Expiration Notices


   Yes, thats what our customers receive. Postal mail expiration and
   deactivation notices.  Prehaps Bruce can clarify what is happening?

   --On Wednesday, March 20, 2002 7:31 PM -0700 tim@godaddy.com wrote:

   > I need to correct this. It was not an email offer it was a postal
   > mail offer.
   >
   > Tim Ruiz
   > Go Daddy
   >
   > On Wed, 20 Mar 2002, Tim Ruiz wrote:
   >
   >> Our customers have been confused and complaining about an email
   >> they received from VeriSign Registrar that looks like a simple
   >> renewal notice.
   > No
   >> marketing copy, even the return address is Expiration Department...
   >>
   >> Have any of you been receiving similar complaints? What do you
   >> think of
   > this
   >> practice in general?
   >>
   >> Another bit of a puzzle is how they know which of our customer's
   >> domains
   > are
   >> expiring. According to our logs it doesn't appear that they've been
   >> automating queries into our port 43.
   >>
   >> Tim Ruiz
   >> Go Daddy
   >>
   >>
   >
   >



   *****************************
   Jim Archer, CEO
   Registration Technologies, Inc.
   10 Crestview Drive
   Greenville, RI 02828
   voice: 401-949-4768
   fax: 401-949-5814
   jarcher@RegistrationTek.com
   http://www.RegistrationTek.com