[registrars] Afilias Service Level Agreement
According to
Afilias' SLA, the protocol performance for a single-entity payload should
be:
Add/Renew/Delete/Update - 800ms
Transfer -
1600ms
Check -
400ms
Now I realize that
this is based on how their system monitoring tools simulates a registrar. But it
seems to me that if a significant percentage of real-life registrar transactions
are not getting this kind of response that there must be a serious problem with
their monitoring tool.
We feel we
are NOT getting the above response times on any kind of a consistent
basis. We are in the process of documenting the response times
ourselves, particularly the Check response. We have complained to Afilias who
basically claims that no one is having this problem but us. They actually
suggested we increase our timeout on a Check from 30 seconds to 5
minutes!
So we'd like to
know, has anyone else been experiencing slow performance with Afilias during
part of the day? If so, are you willing to document your response
times and submit same to Afilias and ICANN. At the very least we would like to
see Afilias seriously review their monitoring methodology as we believe it may
not be truly representative of what the registrars
are experiencing.
If this cannot be
resolved we feel we may have no choice but to stop cross-checking
INFO and offer it only when specifically
requested.
And Dan, what
constitutes an outage? Can they take 5 minutes to respond to a Check command (as
they seem to suggest) and not call that an outage?
Tim
Ruiz
Go Daddy Software,
Inc.
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