[registrars] RE: Yet another trick from Re: Netsol again... <snip>

["Beckwith, Bruce" <bbeckwith@verisign.com>]

Ross,

I'd be pleased to look into this, however, I'll need some more concrete
information.  

For example, what is the domain name in question (is it as stated in the
email "AHORITA.ORG")?
When did the domain get transferred?
What was the postmark on the envelope that we sent?
What was the date of the letter?
Can you please provide the full email, with header information?

Your call as to whether you provide this information on the list or
off-list.

Regarding the process we undergo on transfers and billing, though we have
better synchronized our billing and registration systems, there will always
be situations where there is an invoice that "crosses in the mail" for a
domain that has been transferred.  For example, if a domain is transferred
on 4/22, yet a billing invoice file was created on 4/15 and sent to a vendor
for processing, that (now former) customer will get an invoice, since when
the list of invoices was generated, they were still a customer.  It is not
cost-effective, with the volumes of processing that we do, to manually
process the invoice file at the time of mailing (either electronically or
via snail mail) to remove domains that have been transferred in the
intervening time between invoice list generation and the mailing.

Regards,

Bruce

 -----Original Message-----
From: 	Ross Wm. Rader [mailto:ross@tucows.com] 
Sent:	Monday, April 22, 2002 10:04 AM
To:	Registrars@Dnso. Org; Beckwith, Bruce
Subject:	Fw: Yet another trick from Re: Netsol again... <snip>

Bruce - this question comes from one of our resellers. You, and others at
VRSN, have indicated that this was a temporary problem as far back as two
years ago. Customers who receive final notices for domains that they have
already transferred to other registrars is incredibly confusing, further, I
can imagine that a good number of these "final notices" actually get paid,
even though no particular service has been provided. Given the importance of
good book-keeping and high-levels of customers service, especially when
under the scrutiny of the public markets, I would have hoped that VRSN's
earlier promises of paying attention to this would have born fruit by now.

Can you provide me with an indication of when VRSN expects this behavior to
cease in order that I can brief my customers?

Thanks in advance,

-rwr

----- Original Message -----
From: "Edwin Culp" <eculp@worldinternet.org>
To: <discuss-list@opensrs.org>
Sent: Sunday, April 21, 2002 10:42 AM
Subject: Yet another trick from Re: Netsol again... <snip>



NetSol does seem to have a problem but, surprisingly, it always seems to
be in their favor:-).  [I've been off the list for about three months so
please forgive me, and thanks in advance for letting me know if the
following has been posted before.]

NetSol has been sending me renewal notices for domains that I transfered
to OpenSRS months ago.  They authorized the transfer but it would seem
that they didn't remove them from their billing software. The "purely
cosmetic" public whois shows this clearly.  I have just been ignoring
them and haven't had a problem yet:-).  A partial example follows:

"purely cosmetic" whois with expiration date cut and pasted:

   Domain Name: AHORITA.ORG
   Registrar: TUCOWS, INC.
   Whois Server: whois.opensrs.net
   Referral URL: http://www.opensrs.org
   Name Server: PASIONLATINA.NET
   Name Server: SAVVYWORLD.ORG
   Name Server: NS3.REALPROGRAMMERS.COM
   Name Server: NS2.REALPROGRAMMERS.COM
   Name Server: NS5.REALPROGRAMMERS.COM
   Name Server: DNS.GUEY.NET
   Updated Date: 01-feb-2002

   Record last updated on 01-Mar-2002.
   Record expires on 25-Feb-2003.
   Record Created on 25-Feb-2000.

VeriSign notice:

--------------7C252360672B03A0BAD013A5
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

**************************
FINAL NOTICE
for
AHORITA.ORG
and other domain names
Reply By:  March 25, 2002
**************************

Attention: VeriSign(r) Customer

You only have up to 15 DAYS LEFT to renew your domain names,
including AHORITA.ORG. Follow the simple steps below
and renew now and you will receive our lowest renewal rate possible.

Thanks,

ed

<snip>




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