Re: [registrars] Registrars Collecting on Multi-Year Registrations

["Joyce Lin" <joyce@007names.com>]

All,
Current Verisign's policy on domain cancellations will force a registrar
like us to adopt the bad practice. We registrars all suffer some monetary
losses from time to time due to credit card frauds. Those criminals tend to
go to the extreme, 10 years registration. Verisign refused to refund us the
remaining 9 years' fee (I figured paying one year is fair)  when we
discovered the fraud and then deleted the domain name two weeks after the
registration.

Joyce Lin
007names.com


----- Original Message -----
From: "Mike Lampson" <lampson@iaregistry.com>
To: <registrars@dnso.org>
Sent: Wednesday, September 04, 2002 1:17 PM
Subject: [registrars] Registrars Collecting on Multi-Year Registrations


> All,
>
> This is a terrible business practice as documented by VeriSign.
Prohibition
> against such practices needs to be in our Code of Conduct.
>
> Regards,
>
> Mike Lampson
> The Registry at Info Avenue, LLC
>
>
>
> ----- Original Message -----
> From: "VeriSign Global Registry Services"
> To: VeriSign Registrars
> Sent: Wednesday, September 04, 2002 12:42 PM
> Subject: Registry Advisory: Multi-Year Registrations
>
>
> To All Registrars:
>
> As you know, running effective renewal campaigns depends upon keeping
> accurate customer data, including contact information for reaching them by
> e-mail, direct mail, or phone. Equally important is ensuring expiration
> dates between VeriSign Registry and registrar are consistent.
>
> The sale of a multi-year registration that is registered with VeriSign
> Registry for only one year will create a discrepancy in the expiration
date,
> meaning you have to manage separate expiration dates for registrations,
> adding cycles to your renewal efforts and increasing the chance that a
> registration may be inadvertently deleted.  Additionally, registrants who
> have paid for a multi-year registration but later become aware that they
> only received a one-year registration may question the registrar's right
to
> engage in such a transaction. Indeed, processing multi-year registrations
as
> one-year registrations will create a liability on the part of the
registrar
> should the registrant choose to transfer its registration to another
> registrar.  The transfer process causes the discrepancy to surface because
> the full registration term purchased by the registrant will not carry
> forward to the new registrar. All registrars are required to process all
> domain name registrations and renewals through VeriSign Registry with the
> same term length as was agreed to by the registrant.
>
> All registrars should periodically crosscheck their data with VeriSign
> Registry data available in the weekly Domain Name reports.  Our Customer
> Service Representatives are always available to assist you with any
> questions you have on discrepancies between your registration data and
> expiration dates with VeriSign Registry. If you have any questions
regarding
> this Registry Advisory, please contact Customer Service
>
> Chris Sheridan
> Manager, Customer Service
> VeriSign Global Registry Services
> www.verisign-grs.com
>
>
>
>
>
>
>