RE: [registrars] Interim Transfer Proposal

["Tim Ruiz" <tim@godaddy.com>]

Hello Bob,

You're not missing anything, and I believe I'm not either. Our site is ALL
English. No part of it, including any email confirmation sent, is any more
complicated than the rest of it. If someone was able to make out enough of
it to successfully register a domain name, then our simple confirmation
should be no challenge.

Yes, we've had some minor difficulties with some registrants trying to get
their domain transferred away from us for one reason or another. However, we
are always able to work it out, and in the meantime, they continue to have
their domain in their control. The same is not true when a domain name is
transferred away without their permission. They may lose control of their
domain name, and any revenue associated with it, until it is straightened
out, which can take several days, weeks, and even longer. It all depends on
the cooperation of the gaining registrar.

I would rather deal with 10 customers having some difficulty leaving us,
than with 1 who lost their domain, even for a short time. I know we can
solve the first problem, there is no guarantee in resolving the latter.

Tim

-----Original Message-----
From: owner-registrars@dnso.org [mailto:owner-registrars@dnso.org]On
Behalf Of Robert F. Connelly
Sent: Monday, September 23, 2002 11:51 AM
To: Registrar Constituency
Cc: Mieko Umezu
Subject: RE: [registrars] Interim Transfer Proposal


At 08:42 AM 9/23/02 -0700, Tim Ruiz wrote:
>If our customers understood enough to come to our site, register a domain,
>agree to the registration agreement, all written in English, then it would
>certainly be a logical assumption that they should be able to understand
>other English instructions.

Dear Tim: What am I missing here?  Or is it you?

Over 90% of *our* customers are Japanese.  While many of them can read
simple English, confirmation requests from some registraRs have complex
instructions such as "copy this text and paste it in the ....." to confirm
that you have authorized this transfer.

In many cases, the only *reason* for transferring is that they cannot
understand other registraRs instructions on how to maintain their domain
contact data and/or nameservers.

Do you think that your Japanese registrants understand your RRA?

Once they are in our system, they can take care of everything in
English.   But if someone tries to slam them, they won't have a ghost of an
idea what to do about it.

Regards, BobC