Re: [registrars] Code of Conduct

["Collignon Francois" <collignon@7ways.net>]

Paul wrote :

May I suggest the Code of conduct or "Best Practice" should be drafted to be
> commercially attractive.  All registrars adhering to it can  place a
"Kite" mark
> on their site and consumers can be confident of an excellent level of
service.

Good idea, I believe that we need through a draft of conduct a kind of
customer labeled practice in domain name registration.

I support Paul's view in this way. Following Ester reply we can create a
working group with M. Palage to process.

Francois

----- Original Message -----
From: "Paul M. Kane" <Paul.Kane@REACTO.com>
To: "Collignon Francois" <collignon@7ways.net>
Cc: "Registrars@Dnso.Org" <registrars@dnso.org>
Sent: Wednesday, March 29, 2000 7:43 PM
Subject: Re: [registrars] Code of Conduct


> Collignon Francois wrote:
>
> > We ask only that this code of conduct will be the same for everybody
with
> > these conditions:
> > 1) all Icann accredited registrars must subscribe to registrars
constituency
> > and pay contribution
>
> May I suggest the Code of conduct or "Best Practice" should be drafted to
be
> commercially attractive.  All registrars adhering to it can  place a
"Kite" mark
> on their site and consumers can be confident of an excellent level of
service.
>
> Such an approach will draw Accredited Registrars to follow the best
practice and
> join the Constituency, without having to mandate it.  Compliance becomes
> self-fulfilling and responsive to customer demands rather than regulation,
which
> frequently becomes laborious and a challenge to enforce.
>
> What is not clear to me is what key areas should the Best Practice
consider....
> from a brief reading of mails to date:
>
> Application form
> Modifications
> Transfers
> WHOIS
> Data Mining
> Hijacking
> Escrow
> Duration of Registrations
> Warehousing
> Constituency funding
> Correcting processing errors
> Recovering costs from cancelled/charge back registrations.
> Registrar internal communication.
> Issuance/withdrawl of Kite mark
> Process of modification to BP
>
> Have I missed and area?? Are there any other terms of reference to be
> considered??
>
> I believe it is more important for us rather than ICANN to
propose/introduce
> best practice, using our experience to drive quality of service(s)...
>
> Paul
>
>