Re: [wg-review] 9. [DNSO Quality] Register.com Position

["Chris McElroy" <watch-dog@inreach.com>]

Those are all good suggestions Laura. Just curious as to which of these
processes was used by Register.com in choosing to automatically bill
customers credit cards without their approval and to require that they come
to your website and opt out if they didn't want to be billed by your
company. I'm just curious if your company leads by example and if this is
your company's example of transparency and accountability, creating a
greater sense of credibility, and well founded policies. As we are
discussing an IDNH Constituency, I would just like to know more about the
reasons your company considers that an ethical practice, just in case it
comes up.

Chris McElroy aka NameCritic


----- Original Message -----
From: "Laura Fleisher" <lfleisher@register.com>
To: <wg-review@dnso.org>
Sent: Tuesday, January 09, 2001 1:47 PM
Subject: [wg-review] 9. [DNSO Quality] Register.com Position


> Register.com Position - DNSO Quality
>
> We at register.com commend the DNSO for striving to improve the quality of
> the organization.  A key issue for the DNSO's focus should be transparency
> and accountability in the organization's processes. More transparency,
which
> includes thorough and effective dissemination of information, would
advance
> the goals of the DNSO by encouraging broader participation in DNSO
> initiatives, creating a greater sense of legitimacy among the DNSO
> membership for its actions, and offering well founded policies. Three
areas
> that would benefit most are projects, budget, and leadership activities.
>
> 1. Projects:
> Projects undertaken by DNSO working groups and task forces have been most
> effective when the goals and processes of the projects are clearly
defined.
> For instance, a project plan or charter, such as the one posted for
Working
> Group D (http://www.dnso.org/dnso/notes/19990723.NCwgd.html), establishes
a
> foundation on which individuals and organizations may plan their
involvement
> in projects. By informing interested parties of the objectives of the
> project and the projected time schedule for key steps in the process,
these
> parties are able to easily follow the progress of the project, participate
> as they feel necessary, and understand how their participation will affect
> the process.
>
> Project plans should be published on the website at the outset of a
project
> and progress summaries should be promptly updated on the website.  This is
> in addition to their mention on working group discussion lists. If
> interested parties have to dig through email lists to get to key pieces of
> information, many lose interest and/or trust in the project. Given that,
> register.com would offer the following specific suggestions for future
> projects:
> A. All key documents regarding goals, decisions, and plans for the project
> should be published on the website in an easily accessible manner.
> B. A clear goals and proposed methods document should be published at the
> outset of each project.
> C. A detailed timeline of project steps should be published with the goal
> document.
> D. Realistic timeframes that allow sufficient time for comment and
response
> at each stage of the process (e.g. a) confirm project goals b) confirm
> project method c) first round of proposals.).
>
> 2. Budget
> Transparency in the budget process would lend additional credibility to
the
> DNSO, as well as make future voluntary contributions to the budget more
> likely. Constituencies would be more enthusiastic about their involvement
if
> they had a clearer idea how dues were being allocated. Currently, budget
> information is posted within the minutes of NC meetings and
teleconferences,
> as seen in the Scribe's Notes from the NC meeting on November 14, 2000 in
> Los Angeles (http://www.dnso.org/dnso/notes/20001114.NCmdr-minutes.html).
> While the information presented in such reports is important, it does not
> contain sufficient detail nor does it allow an outside reader to know what
> is the final or formal budget of the DNSO.  A separate, detailed report
> would allow constituency members and other interested parties to gain a
> better understanding of the DNSO's work. To achieve these objectives,
> register.com would like to recommend that:
> A. A standing format be developed for reporting DNSO budget information,
> including sources of income, itemized expenses, and other relevant
> information.
> B. This information be presented in an accessible format on the DNSO
> website.
>
> 3. Leadership Activities
> The NC representatives are the public face of the DNSO and have worked
hard
> to achieve highest level of credibility for the organization. The DNSO
> leadership would build upon this spirit of openness by disclosing their
> current employment and consulting arrangements and experience as part of
> their background materials. The website can be revised to provide such
> biographical and professional information
>
>
> --
> This message was passed to you via the wg-review@dnso.org list.
> Send mail to majordomo@dnso.org to unsubscribe
> ("unsubscribe wg-review" in the body of the message).
> Archives at http://www.dnso.org/archives.html
>

--
This message was passed to you via the wg-review@dnso.org list.
Send mail to majordomo@dnso.org to unsubscribe
("unsubscribe wg-review" in the body of the message).
Archives at http://www.dnso.org/archives.html