Re: [ga] MY "ALTERNATE ROOT" EXPERIENCE

["L Gallegos" <jandl@jandl.com>]

On 2 May 2001, at 8:33, Digitel - Ken Stubbs wrote:

> thanks for the timely response leah...
> 
> it only points to the crux of the issue which is "inconsistancy" & the sense
> of unstability created by "irresponsible" actions of entities like "new.net"
> 
> my guess is that problems like the ones i had will come home to roost in
> seroius "customer service issues" with new.net's affiliates & channel
> partners.

I doubt it, Ken.  I think that what will happen is new.net will improve 
upon the "activation" method and may be compelled to provide a clear 
description of what will occur with the download.
> 
> i am not a fan of this kind of "everyone doing it their own way" when it
> results in confusion and lack of confidence in the "system" and problems
> like i experienced today.

I see no problem with having different methods of configuring your own 
PC.  You do it every time you download an upgrade to a browser or 
obtain a plug-in like the "acrobat reader."  There is no gurarantee that 
things will work without conflict or that "Real Player" will operate on 
your existing system properly.  It is a choice between that or several 
other "players."

> 
> the net has grown because of user confidence  a "stabile, consistant, and
> predictable" foundation and, although there may be more than "one way to
> skin a cat" here, my personal feeling is that most users aren't that
> enthusiastic about taking an "unsure" step like i just took and results like
> i just had will only make them that much the less enthusiastic
> 

You are correct.  Many users will opt to not download soemthing about 
which they are unsure, which is why it is a good idea to provide 
descriptions of what will occur and an uninstall feature.

Choice is good, Ken.  It is simply the method that needs refining.

Leah

> ken stubbs
> 
> ----- Original Message -----
> From: "L Gallegos" <jandl@jandl.com>
> To: "General assembly list" <ga@dnso.org>; "Digitel - Ken Stubbs"
> <kstubbs@digitel.net>
> Cc: "names council" <council@dnso.org>
> Sent: Wednesday, May 02, 2001 12:10 PM
> Subject: Re: [ga] MY "ALTERNATE ROOT" EXPERIENCE
> 
> 
> > The new.net "plug-in" has been known to cause problems and, IMO,
> > should have an explanation rather than just an auto-download from a
> > pop-up window.  It should also have an "uninstall" description clearly
> > shown in the same window.
> >
> > Most of the roots do not use this method and to compare it to all of
> > them is unfair.  Both The PacificRoot and ORSC root provide maunal
> > instructions (about a one minute task and not very different from
> > settings for DSL or cable or any ISP).  They also offer a small program
> > to effect the settings.  Neither one attacks your browser settings or
> > proxies.
> >
> > I have always felt that new.net should offer the same instructions wrt to
> > the browser changes and do not like the misleading pop-up that simply
> > says "activate your browser."
> >
> > There is a major difference between "enabling dns" and a browser plug-
> > in.
> >
> > Leah
> >
> >
> > On 2 May 2001, at 7:50, Digitel - Ken Stubbs wrote:
> >
> > > today i had a very unnerving experience  with an alternate root entity
> which i want to share with you .......
> > >
> > > i was curious about this "new.net" phenomena and went to the www.new.net
> site and at the top of the main page there was a link which said to "click
> here" to be able to allow my browser to see the new.net tlds.. i clicked
> there and, unbeknown to me, a program was installed in my computer which
> > created absolute havoc for my entire computer system.
> > >
> > >  i was TOTALLY unable to send or receive e-mail or view any regular
> sites or use the net at all.!!
> > >
> > > i was not aware that this program was placed in my system and and my
> ability to use the net was totally disabled for quite some period of time.
> > >
> > > i also have an intel "anypoint" wireless system in my home which was
> totally disabled as well.
> > >
> > > fortunately for me, i was able to contact one of company's network
> engineers and he was able to troubleshoot the problem in short order and get
> the "phantom program" removed and restore my system to regular working
> order.
> > >
> > > the point i make is this:
> > >
> > > i am not a "tecchie" and after this little encounter with "new.net" i am
> VERY MUCH MORE SKEPTICAL about the "alternate root" experience.  if i can
> get paralyzed this easy, then there are uncountable numbers of persons who
> could end up experiencing the same "sinking" feeling of being "cut off "
> > from the regular net as we know and use as i had.
> > >
> > > the sense of "instability" created by this "encounter" is to say the
> least "nerve-wracking"  & frustrating
> > >
> > > as a result of this experience "new.net" has lost significant
> creditablity in my eyes and the "al
> > ternate root" experience has left a very sour taste in my mouth.
> > >
> > >
> > > ken stubbs
> > >
> > >
> > >
> >
> >
> 
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