Re: [ga] Registrar problem reports

[Jeff Williams <jwkckid1@ix.netcom.com>]

Russ and all assembly members,

  Ok Chuck, time to explain yourself publicly!

admin wrote:

> I don't know what was pointed out here but the Verisgn registry has locked
> several of my customer's domains for severa months.  Notices sent out by
> Verisign have indicated that these domains would be locked for several weeks
> (with no explanation why they are locked for so long) and indicated they may
> or may not be able to make manual changes in a timely manner.
>
> This locking of domains byVerisign coincided with the Verisign registrar
> claims of "slamming"
> http://www.icann.org/correspondence/cochetti-to-lynn-16jul01.htm.
> Meanwhile, the Verisgn registrar continues to lock domains without valid
> justifaction.  Many customers have to put their orders in 3 or 4 times
> before Verisign will release them.
>
> Verisign is disrupting the operations of competing registrars on several
> fronts.
>
> Below is the message I received from Tucows about the domains the Verisign
> registry has locked.  Gomes refuses to explain why these domain are being
> locked for so long:
>
> ==
>
> In June, VeriSign Registry accidentally auto-renewed several domains
> twice.  As a result, to prevent further problems, these domains have
> been placed on Registry-Lock.  The domain will function properly, but
> no transfers or renewals are allowed.  The expected time until they
> fix this is August 27th (at the earliest).
>
> Unfortunately, the only action we are allowed to perform on these
> domains is a nameserver change.  Following is a list of affected
> domains.  If you have a client that is getting the following error
> when attempting to change their nameserver:
>
> Unable to add nameserver: Registry error, domain's nameservers not
> updated [Domain status does not allow for operation]
>
> Then it is likely that they are affected by this problem.  Until these
> domains are fixed by VeriSign, you can email support@opensrs.org.  Be
> sure to include the domain name in question, and the nameservers you
> would like this domain to be updated with.
>
> ===
>
> -----Original Message-----
> From: Gomes, Chuck [mailto:cgomes@verisign.com]
> Sent: Tuesday, August 07, 2001 8:43 AM
> To: 'admin@consumer.net'; Roeland Meyer; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> Correction: as has been previously pointed out, the VeriSign Registry is not
> locking domains as suggested below.
>
> Chuck Gomes
>
> -----Original Message-----
> From: admin@consumer.net [mailto:admin@consumer.net]
> Sent: Tuesday, August 07, 2001 2:47 AM
> To: Roeland Meyer; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> The complaints I meant was concerning registrars not following the
> agreement.  specifically as it relates to registrar transfers.
>
> I have more than 100 complaints filed so far against Verisign, register.com
> and Names4 ever.  Even the verisign Registry is getting into the act and is
> locking domains.
>
> Dan Halloran does nothing and does not answer questions about what actions
> have been taken.
>
> Russ Smith
>
> -----Original Message-----
> From: Roeland Meyer [mailto:rmeyer@mhsc.com]
> Sent: Tuesday, August 07, 2001 2:41 AM
> To: 'admin@consumer.net'; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> They do handle individual complaints. It is just that they out-source it to
> WIPO. It's called UDRP.
>
> > -----Original Message-----
> > From: admin@consumer.net [mailto:admin@consumer.net]
> > Sent: Monday, August 06, 2001 10:35 PM
> > To: ga@dnso.org
> > Subject: [ga] Registrar problem reports
> >
> >
> >  http://www.internic.net/cgi/registrars/problem-report.cgi
> >
> > It says:
> >
> > "ICANN does not resolve individual customer complaints. ICANN is a
> > technical-coordination body. Its primary objective is to
> > coordinate the
> > Internet's system of assigned names and numbers to promote stable
> > operation."
> >
> > Why doesn't ICANN resolve individual complaints?  If they
> > don't then who
> > does?  Don't they manage the registrar contracts?  If so,
> > then why don't
> > they handle individual complaints?
> >
> > Russ Smith
> > http://TheNic.com
> >
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>
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--
Jeffrey A. Williams
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CEO/DIR. Internet Network Eng/SR. Java/CORBA Development Eng.
Information Network Eng. Group. INEG. INC.
E-Mail jwkckid1@ix.netcom.com
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