Re: [ga] Registrar problem reports

[Jeff Williams <jwkckid1@ix.netcom.com>]

Chuck and all assembly members,

  Perhaps you should review you RRP server logs closely instead of
stating a personal "Confidence" that such and action was not taken.
In addition any SRS commands issues by any registrar should be
reviewed closely so as to insure such "Locks" were no placed
upon any Domain Name unless properly justified.

Gomes, Chuck wrote:

> The VeriSign Registry did not lock your names except in the sense that any
> registrar may lock names in their registration system through RRP commands
> sent to the SRS.  What I am saying is the Registry did not take any action
> to lock your names except to provide an operational SRS.  We can take such
> action using the Registry Lock command but I am confident that that is not
> the case here.
>
> Chuck
>
> -----Original Message-----
> From: admin@consumer.net [mailto:admin@consumer.net]
> Sent: Tuesday, August 07, 2001 9:05 AM
> To: ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> I don't know what was pointed out here but the Verisgn registry has locked
> several of my customer's domains for severa months.  Notices sent out by
> Verisign have indicated that these domains would be locked for several weeks
> (with no explanation why they are locked for so long) and indicated they may
> or may not be able to make manual changes in a timely manner.
>
> This locking of domains byVerisign coincided with the Verisign registrar
> claims of "slamming"
> http://www.icann.org/correspondence/cochetti-to-lynn-16jul01.htm.
> Meanwhile, the Verisgn registrar continues to lock domains without valid
> justifaction.  Many customers have to put their orders in 3 or 4 times
> before Verisign will release them.
>
> Verisign is disrupting the operations of competing registrars on several
> fronts.
>
> Below is the message I received from Tucows about the domains the Verisign
> registry has locked.  Gomes refuses to explain why these domain are being
> locked for so long:
>
> ==
>
> In June, VeriSign Registry accidentally auto-renewed several domains
> twice.  As a result, to prevent further problems, these domains have
> been placed on Registry-Lock.  The domain will function properly, but
> no transfers or renewals are allowed.  The expected time until they
> fix this is August 27th (at the earliest).
>
> Unfortunately, the only action we are allowed to perform on these
> domains is a nameserver change.  Following is a list of affected
> domains.  If you have a client that is getting the following error
> when attempting to change their nameserver:
>
> Unable to add nameserver: Registry error, domain's nameservers not
> updated [Domain status does not allow for operation]
>
> Then it is likely that they are affected by this problem.  Until these
> domains are fixed by VeriSign, you can email support@opensrs.org.  Be
> sure to include the domain name in question, and the nameservers you
> would like this domain to be updated with.
>
> ===
>
> -----Original Message-----
> From: Gomes, Chuck [mailto:cgomes@verisign.com]
> Sent: Tuesday, August 07, 2001 8:43 AM
> To: 'admin@consumer.net'; Roeland Meyer; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> Correction: as has been previously pointed out, the VeriSign Registry is not
> locking domains as suggested below.
>
> Chuck Gomes
>
> -----Original Message-----
> From: admin@consumer.net [mailto:admin@consumer.net]
> Sent: Tuesday, August 07, 2001 2:47 AM
> To: Roeland Meyer; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> The complaints I meant was concerning registrars not following the
> agreement.  specifically as it relates to registrar transfers.
>
> I have more than 100 complaints filed so far against Verisign, register.com
> and Names4 ever.  Even the verisign Registry is getting into the act and is
> locking domains.
>
> Dan Halloran does nothing and does not answer questions about what actions
> have been taken.
>
> Russ Smith
>
> -----Original Message-----
> From: Roeland Meyer [mailto:rmeyer@mhsc.com]
> Sent: Tuesday, August 07, 2001 2:41 AM
> To: 'admin@consumer.net'; ga@dnso.org
> Subject: RE: [ga] Registrar problem reports
>
> They do handle individual complaints. It is just that they out-source it to
> WIPO. It's called UDRP.
>
> > -----Original Message-----
> > From: admin@consumer.net [mailto:admin@consumer.net]
> > Sent: Monday, August 06, 2001 10:35 PM
> > To: ga@dnso.org
> > Subject: [ga] Registrar problem reports
> >
> >
> >  http://www.internic.net/cgi/registrars/problem-report.cgi
> >
> > It says:
> >
> > "ICANN does not resolve individual customer complaints. ICANN is a
> > technical-coordination body. Its primary objective is to
> > coordinate the
> > Internet's system of assigned names and numbers to promote stable
> > operation."
> >
> > Why doesn't ICANN resolve individual complaints?  If they
> > don't then who
> > does?  Don't they manage the registrar contracts?  If so,
> > then why don't
> > they handle individual complaints?
> >
> > Russ Smith
> > http://TheNic.com
> >
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>
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Regards,
--
Jeffrey A. Williams
Spokesman for INEGroup - (Over 118k members strong!)
CEO/DIR. Internet Network Eng/SR. Java/CORBA Development Eng.
Information Network Eng. Group. INEG. INC.
E-Mail jwkckid1@ix.netcom.com
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