RE: [ga] Registrar problem reports

["Gomes, Chuck" <cgomes@verisign.com>]

The VeriSign Registry did not lock your names except in the sense that any
registrar may lock names in their registration system through RRP commands
sent to the SRS.  What I am saying is the Registry did not take any action
to lock your names except to provide an operational SRS.  We can take such
action using the Registry Lock command but I am confident that that is not
the case here.  

Chuck

-----Original Message-----
From: admin@consumer.net [mailto:admin@consumer.net]
Sent: Tuesday, August 07, 2001 9:05 AM
To: ga@dnso.org
Subject: RE: [ga] Registrar problem reports


I don't know what was pointed out here but the Verisgn registry has locked
several of my customer's domains for severa months.  Notices sent out by
Verisign have indicated that these domains would be locked for several weeks
(with no explanation why they are locked for so long) and indicated they may
or may not be able to make manual changes in a timely manner.

This locking of domains byVerisign coincided with the Verisign registrar
claims of "slamming"
http://www.icann.org/correspondence/cochetti-to-lynn-16jul01.htm.
Meanwhile, the Verisgn registrar continues to lock domains without valid
justifaction.  Many customers have to put their orders in 3 or 4 times
before Verisign will release them.

Verisign is disrupting the operations of competing registrars on several
fronts.


Below is the message I received from Tucows about the domains the Verisign
registry has locked.  Gomes refuses to explain why these domain are being
locked for so long:


==


In June, VeriSign Registry accidentally auto-renewed several domains
twice.  As a result, to prevent further problems, these domains have
been placed on Registry-Lock.  The domain will function properly, but
no transfers or renewals are allowed.  The expected time until they
fix this is August 27th (at the earliest).

Unfortunately, the only action we are allowed to perform on these
domains is a nameserver change.  Following is a list of affected
domains.  If you have a client that is getting the following error
when attempting to change their nameserver:

Unable to add nameserver: Registry error, domain's nameservers not
updated [Domain status does not allow for operation]

Then it is likely that they are affected by this problem.  Until these
domains are fixed by VeriSign, you can email support@opensrs.org.  Be
sure to include the domain name in question, and the nameservers you
would like this domain to be updated with.

===



-----Original Message-----
From: Gomes, Chuck [mailto:cgomes@verisign.com]
Sent: Tuesday, August 07, 2001 8:43 AM
To: 'admin@consumer.net'; Roeland Meyer; ga@dnso.org
Subject: RE: [ga] Registrar problem reports


Correction: as has been previously pointed out, the VeriSign Registry is not
locking domains as suggested below.

Chuck Gomes

-----Original Message-----
From: admin@consumer.net [mailto:admin@consumer.net]
Sent: Tuesday, August 07, 2001 2:47 AM
To: Roeland Meyer; ga@dnso.org
Subject: RE: [ga] Registrar problem reports


The complaints I meant was concerning registrars not following the
agreement.  specifically as it relates to registrar transfers.

I have more than 100 complaints filed so far against Verisign, register.com
and Names4 ever.  Even the verisign Registry is getting into the act and is
locking domains.

Dan Halloran does nothing and does not answer questions about what actions
have been taken.

Russ Smith

-----Original Message-----
From: Roeland Meyer [mailto:rmeyer@mhsc.com]
Sent: Tuesday, August 07, 2001 2:41 AM
To: 'admin@consumer.net'; ga@dnso.org
Subject: RE: [ga] Registrar problem reports


They do handle individual complaints. It is just that they out-source it to
WIPO. It's called UDRP.

> -----Original Message-----
> From: admin@consumer.net [mailto:admin@consumer.net]
> Sent: Monday, August 06, 2001 10:35 PM
> To: ga@dnso.org
> Subject: [ga] Registrar problem reports
>
>
>  http://www.internic.net/cgi/registrars/problem-report.cgi
>
> It says:
>
> "ICANN does not resolve individual customer complaints. ICANN is a
> technical-coordination body. Its primary objective is to
> coordinate the
> Internet's system of assigned names and numbers to promote stable
> operation."
>
> Why doesn't ICANN resolve individual complaints?  If they
> don't then who
> does?  Don't they manage the registrar contracts?  If so,
> then why don't
> they handle individual complaints?
>
> Russ Smith
> http://TheNic.com
>
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