Re: [ga] Anyone with a clue at MelbourneIT? (fwd)

[Doug Barton <DougB@yahoo-inc.com>]

	I'm sorry to hear you had a bad experience. I realize how frustrating
that can be. Without knowing what domain it is, I can't help directly,
so I have asked a customer care supervisor to contact you. However, if
the registry key you have doesn't work, then it's likely that contacting
Melbourne IT directly is your fastest route to a solution. If the e-mail
address currently listed in whois is out of date (as you mention below),
then your customer should visit:

http://www.melbourneit.com.au/contacts/support.php

and submit her request to them. Meanwhile, if this situation isn't
resolved to your satisfaction by Monday, please let me know.


-- 
  Doug Barton, Yahoo! DNS Administration and Development

         If you're never wrong, you're not trying hard enough.

     Do YOU Yahoo!?


> From: William X Walsh <william@wxsoft.info>
> Reply-To: ga@dnso.org
> To: ga@dnso.org
> Cc: domains-support@yahoo-inc.com
> Subject: [ga] Anyone with a clue at MelbourneIT?
> 
> Anyone here from MelbourneIT who can help a customer of one of your
> resellers (Yahoo Domains) who has been trying to update her admin
> contact email address and nameservers for months?
> 
> Yahoo Domains! is providing no assistance at all, told her to login to
> their website, when she tried that it says her account doesn't exist.
> They gave her the "registry key" to make the change at the
> MelbourneIT website herself, and it is not working either.  Now,
> because she couldn't change her nameservers, the email address in the
> admin contact address does not work either.
> 
> I've even taken her account info from her and tried to do it on both
> the Yahoo Domains website and the MelbourneIT website, to make sure
> there wasn't an "operator error" situation.
> 
> The reseller (Yahoo Domain) is completely clueless and unable to
> provide her with any assistance, taking days to answer emails and
> providing no telephone support at all.
> 
> If someone with a clue at MelbourneIT or Yahoo Domains can contact me
> off list, I'd like to help her resolve this.
> 
> I hope this experience with Yahoo Domains! and MelbourneIT is not the
> norm.
> 
> --
> Best regards,
> William X Walsh <william@wxsoft.info>
> --
> Save Internet Radio!
> CARP will kill Webcasting!
> http://www.saveinternetradio.org/
> 
> --
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