[nc-transfer] RE: Regarding WLS (or, Network solutions sucks)

["Cade,Marilyn S - LGA" <mcade@att.com>]

Posted with permission of sender. 

Marilyn Cade
>-----Original Message-----
>From: Mauricio [mailto:raub@afn.org]
>Sent: Saturday, July 20, 2002 12:33 AM
>To: Cade,Marilyn S - LGA
>Subject: Regarding WLS (or, Network solutions sucks)
>
>
>	Mrs Cade,
>
>	I am, totally against the decision to create the WLS system.
>The last thing we need now is a monopoly, specially from a company
>that has given me and many sysadmins I know nothing but headaches.
>
>For the domain name of the company I work at
>(http://www.proedint.com), network solutions made a point every year
>not to update their information on the company so they could cancel
>our service claiming they sent the bill to the old address  EVEN
>THOUGH EVERY TIME WE JUMPED THROUGH THEIR ARCANE AND CONFUSING HOOPS
>TO SEND THE INFORMATION, including all their requests for faxes with
>letterheads, which they conveniently lost (and which fax numbers THEY
>provided were wrong (they admitted eventually) so they could not
>receive them).  And, calling them usually resulted in unfulfilled
>promises which would then be denied since as they said, they were so
>big and internationally spread that they could not know what someone
>in their company said to us (a bad case of the right hand does not
>know which pocket the left hand is stealing from).
>
>FYI, this year it took more than a month and 10 faxes and twice as
>many phone calls to have the information changed... though wrong, but
>right enough (they used *my* personal email and physical address
>instead of the company's, which was in the forms they made us fill
>*online* *and* fax them) so I could move it out to dotster.com, where
>I got the information changed in the day after it was finally
>moved... in 15 minutes flat.  We only succeded in getting free from
>their claws since I did nothing but call and fax them all they kept
>wanting over and over and over, barking at their managers in the
>process.  Network solutions was holding our domain hostage.  Their
>service, with all due respect, sucks... unless you are a masochist.
>
>To use again dotster.com as an example, I created a personal webpage
>(http://www.kushana.com).  Initially it was in a free webserver.  But
>this friday I moved it to a paid server.  In 5 minutes I had the
>domain name server list updated, something that would take network
>solutions, if I was lucky, a week of agony and teeth grinding.  There
>are other companies I could have used (like godaddy.com, to name
>one); I like to know I can change and choose them to my heart's
>content instead of being strapped down and forced *as a customer* to
>be at the whims of a company.  I belive a commercial enterprise
>should please its customers, not the other way around.
>
>As of now, I have the option not to use them.  There is a long lists
>of things I would rather do than doing business with them, including
>swimming with sharks during a feeding frenzy while holding a piece of
>meat in a collar, running naked across Antartica in the winter, cut
>down the mightest tree in the forest using a herring, clean up a
>submarine using only one toothbrush, and teaching evolutionism in a
>religious school deep in the church belt.  The current system may not
>be perfect, but allowing other companies fight for the hearts and
>minds of customers sure beats monopoly, which is what the Domain Name
>Wait Listing Service proposal would bring to us.