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RE: [registrars] Transfer Procedure
Or how about this one:
The gaining registrars start asking
for the logins and passwords at the
losing registrars to allow "trouble-free
transfers for registrants".
If they get it, an automated process happens
so that the emails from the losing registrar
go to the gaining registrar
who ACKs them on behalf of the registrant.
If they don't get it, the current procedure
is used.
The no-answer = NACK policy provides a
reason for the gaining registrar to
get access from the registrant
into the losing registrar's registrant accounts.
Heck, after a while the gaining registrar
would have all the losing registrar's logins
and passwords.
(In case you can't tell,
I'm only half-serious. I will make
a Transfer Procedure solution
suggestion in another email,
then I should get back to work)
Paul
> -----Original Message-----
> From: Larry Erlich [mailto:erlich@domainregistry.com]
> Sent: Friday, June 08, 2001 1:49 PM
> To: Paul Stahura
> Cc: registrars@dnso.org
> Subject: Re: [registrars] Transfer Procedure
>
>
> Yeah, maybe we should considering marketing a service
> to current Register.com customers (you didn't remove
> all instances of it in the email below).
>
> Something like:
>
> "Why pay Register.com $35 for your domain renewal?
> For a $10 service fee, we guarantee Register.com
> will allow you to renew your name for only $12"
>
> Larry Erlich
>
> http://www.DomainRegistry.com
>
>
>
> Paul Stahura wrote:
> >
> > For those registrars who have not seen
> > an example email that a registrar is sending
> > out, see below. This registrar may have
> > changed their email format since this email was sent
> > about a month and a half ago.
> > If someone has an email from any losing registrars
> > who are sending these "confirmations" in the last few
> > days, please post them. I will ask our
> > registrants encountering problems in the last
> > few days to forward example emails to me.
> >
> > Some problems that we are encountering are
> > 1) The first line of the email says
> > "this message is to confirm your request to transfer"
> > which implies that the transfer has taken place and
> > this email is acknowledging that fact. Only if
> > the entire email is read do the registrants
> > find out they need to do anything.
> >
> > 2) The URLs to click on are too long and get cut
> > off making it impossible to simply click on them
> > to ACK the transfer.
> >
> > 3) They registrant only has 2 days to comply.
> >
> > This particular registrant clicked on the email link
> > 3 times, without being transferred.
> > Finally the registrant called the losing registrar, and chewed them
> > out. The name has since transferred successfully.
> >
> > The biggest problem is that with a
> > no answer = NACK policy, there is no incentive
> > for the losing registrar to make an easy process.
> > In fact, with a no answer = NACK policy
> > the losing registrar has an incentive
> > to make the process difficult and expensive for
> > the registrant and the gaining registrar.
> >
> > I believe ultimately a no answer = NACK policy
> > will backfire on those registrars attempting it,
> > but in the meantime it is costing our industry
> > its reputation (let alone big money).
> > Efficient, no hassle transfers is the basis of competition.
> >
> > For those registrars who are sending "confirmation" emails,
> > would you please make public the ratio of people
> > clicking on "yes transfer" vs "no dont transfer"
> > vs "no reply" to this list, so the rest of us can
> > have a more informed discussion?
> >
> > I would wager that most of the losing registrars customers
> > are choosing "yes transfer", because we, at eNom, found once
> > a registrant decides to transfer out of eNom, it is very difficult
> > to change their minds.
> >
> > Paul
> >
> > customersupport@[registrar name removed].com on 04/18/2001
> 08:39:00 AM
> >
> > To: [email address removed]
> > cc:
> > Subject: Your Registrar Transfer Request
> >
> > This message is to confirm your request to transfer the
> registrar for the
> > domain name(s) below from [registrar name removed].com to another
> > registrar. We hope you'll reconsider and renew your domain name with
> > [registrar name removed].com for an additional year for only $12!
> >
> > Don't miss out on the benefits register.com is committed to
> provide you,
> > including:
> >
> > SUPERIOR CUSTOMER SERVICE. Customer service is of
> paramount importance at
> > [registrar name removed].com, and our goal is to help our customers
> > with their domain name needs every step of the way, 24 hours a day.
> >
> > EASY MANAGEMENT of all aspects of your online presence.
> With our Domain
> > Manager(TM), you can make changes to your Web site and
> > account whenever you want to!
> >
> > CUTTING EDGE TOOLS AND SERVICES. We are continually
> developing products to
> > meet your growing domain name needs. Your success
> > is our goal! With every domain name registered with [registrar name
> > removed].com, you get
> > personalized email, a customized multi page Web site,
> > URL forwarding, and more!
> >
> > A TERRIFIC VALUE. Comparable packages will cost you much
> more at other
> > registrars!
> > Network Solutions: $129
> > NameSecure: $64.95
> > Registrars.com: $59.95
> >
> > Please click the link below each domain name to renew your
> registration.
> >
> > vertigodesignstudios.com
> > https://secure.aregistrar.com/renewals/?
> >
> _crypt_=1448c4f9289926716607ace08215c9555d48ae3d310341b5337b7d
> f47ff96f87
> >
> > If you'd like to proceed with your transfer, please use the
> reply link(s)
> > below to authorize the transfer. Click on each link
> > or copy and paste into your browser window. If you do not authorize
> > the transfer by April 20, 2001 5:00 PM EST, the transfer will not be
> > completed. In the event that this occurs, you will need to
> reinitiate the
> > transfer through the registrar to which you wish to
> > transfer.
> >
> > [registrant name removed].com
> >
> http://www.aregistrar.com/t/?c=78abefc051759cdf9138c4dfe3bcf9f
5bc98e21deddfa
> 68
> c
>
> If you have any further questions, please contact register.com.
>
> Customer Support
> [registrar name removed].com, inc.
> http://www [registrar name removed].com
--
-----------------------------------------------------------------
Larry Erlich - DomainRegistry.com, Inc.
215-244-6700 - FAX:215-244-6605 - Reply: erlich@DomainRegistry.com
-----------------------------------------------------------------
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