Re: [registrars] Transfer Procedure

[Larry Erlich <erlich@domainregistry.com>]

Yeah, maybe we should considering marketing a service
to current Register.com customers (you didn't remove
all instances of it in the email below).

Something like:

"Why pay Register.com $35 for your domain renewal?
For a $10 service fee, we guarantee Register.com
will allow you to renew your name for only $12"

Larry Erlich

http://www.DomainRegistry.com



Paul Stahura wrote:
> 
> For those registrars who have not seen
> an example email that a registrar is sending
> out, see below.  This registrar may have
> changed their email format since this email was sent
> about a month and a half ago.
> If someone has an email from any losing registrars
> who are sending these "confirmations" in the last few
> days, please post them.  I will ask our
> registrants encountering problems in the last
> few days to forward example emails to me.
> 
> Some problems that we are encountering are
> 1) The first line of the email says
> "this message is to confirm your request to transfer"
> which implies that the transfer has taken place and
> this email is acknowledging that fact.  Only if
> the entire email is read do the registrants
> find out they need to do anything.
> 
> 2) The URLs to click on are too long and get cut
> off making it impossible to simply click on them
> to ACK the transfer.
> 
> 3) They registrant only has 2 days to comply.
> 
> This particular registrant clicked on the email link
> 3 times, without being transferred.
> Finally the registrant called the losing registrar, and chewed them
> out. The name has since transferred successfully.
> 
> The biggest problem is that with a
> no answer = NACK policy, there is no incentive
> for the losing registrar to make an easy process.
> In fact, with a no answer = NACK policy
> the losing registrar has an incentive
> to make the process difficult and expensive for
> the registrant and the gaining registrar.
> 
> I believe ultimately a no answer = NACK policy
> will backfire on those registrars attempting it,
> but in the meantime it is costing our industry
> its reputation (let alone big money).
> Efficient, no hassle transfers is the basis of competition.
> 
> For those registrars who are sending "confirmation" emails,
> would you please make public the ratio of people
> clicking on "yes transfer" vs "no dont transfer"
> vs "no reply" to this list, so the rest of us can
> have a more informed discussion?
> 
> I would wager that most of the losing registrars customers
> are choosing "yes transfer", because we, at eNom, found once
> a registrant decides to transfer out of eNom, it is very difficult
> to change their minds.
> 
> Paul
> 
> customersupport@[registrar name removed].com on 04/18/2001 08:39:00 AM
> 
> To:   [email address removed]
> cc:
> Subject:  Your Registrar Transfer Request
> 
> This message is to confirm your request to transfer the registrar for the
> domain name(s) below from [registrar name removed].com to another
> registrar. We hope you'll reconsider and renew your domain name with
> [registrar name removed].com for an additional year for only $12!
> 
> Don't miss out on the benefits register.com is committed to provide you,
> including:
> 
> SUPERIOR CUSTOMER SERVICE.  Customer service is of paramount importance at
> [registrar name removed].com, and our goal is to help our customers
> with their domain name needs every step of the way, 24 hours a day.
> 
> EASY MANAGEMENT of all aspects of your online presence.  With our Domain
> Manager(TM), you can make changes to your Web site and
> account whenever you want to!
> 
> CUTTING EDGE TOOLS AND SERVICES. We are continually developing products to
> meet your growing domain name needs. Your success
> is our goal! With every domain name registered with [registrar name
> removed].com, you get
> personalized email, a customized multi page Web site,
> URL forwarding, and more!
> 
> A TERRIFIC VALUE. Comparable packages will cost you much more at other
> registrars!
> Network Solutions:  $129
> NameSecure:  $64.95
> Registrars.com:  $59.95
> 
> Please click the link below each domain name to renew your registration.
> 
> vertigodesignstudios.com
> https://secure.aregistrar.com/renewals/?
> _crypt_=1448c4f9289926716607ace08215c9555d48ae3d310341b5337b7df47ff96f87
> 
> If you'd like to proceed with your transfer, please use the reply link(s)
> below to authorize the transfer. Click on each link
> or copy and paste into your browser window. If you do not authorize
> the transfer by April 20, 2001 5:00 PM EST, the transfer will not be
> completed. In the event that this occurs, you will need to reinitiate the
> transfer through the registrar to which you wish to
> transfer.
> 
> [registrant name removed].com
> http://www.aregistrar.com/t/?c=78abefc051759cdf9138c4dfe3bcf9f5bc98e21deddfa
> 68
> c
> 
> If you have any further questions, please contact register.com.
> 
> Customer Support
> [registrar name removed].com, inc.
> http://www [registrar name removed].com

-- 
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Larry Erlich - DomainRegistry.com, Inc.
215-244-6700 - FAX:215-244-6605 - Reply: erlich@DomainRegistry.com
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