[registrars] Draft Registrant Complaint Form regarding XFERS
As previously discussed, the Registrar Executive Committee has discussed the use of a consumer complaint document on the new registrar website to document consumer problems with XFERs (denials, slamming and hijacking). These forms will then be used as part of the consensus building process to document the problem more clearly. These complaint forms will be forward to the new efax account that the constituency has set up as part of our new proactive steps to increase registrant confidence. Please review this document, it is the intention of the Registrar Executive Committee to translate this document into the following languages: Spanish; German; Korean; French; and Japanese. The Registrar Constituency is also considering other standard complaint forms regarding such issues as double billing by losing registrars, after a domain name has been successfully transferred away. This was one of the online comments during the Marina del Rey meeting. Best regards, Michael D. Palage on behalf of the Registrar Executive Committee ICANN Registrar Constituency Transfer Complaint Form-A.doc
|