RE: [registrars] Draft Registrant Complaint Form regarding XFERS

["Elana Broitman" <ebroitman@register.com>]

This is good, Mike.

Additional questions:

for unauthorized transfers, was there an email, faxed or other marketing
material that was sent by the gaining registrar or reseller?  was there
anything misleading in such material?

for all complaints, was a complaint forwarded to ICANN?

-----Original Message-----
From: Michael D. Palage [mailto:michael@palage.com]
Sent: Monday, November 19, 2001 11:45 PM
To: registrars@dnso.org
Subject: [registrars] Draft Registrant Complaint Form regarding XFERS
Importance: High


As previously discussed, the Registrar Executive Committee has discussed the
use of a consumer complaint document on the new registrar website to
document consumer problems with XFERs (denials, slamming and hijacking).
These forms will then be used as part of the consensus building process to
document the problem more clearly. These complaint forms will be forward to
the new efax account that the constituency has set up as part of our new
proactive steps to increase registrant confidence.

Please review this document, it is the intention of the Registrar Executive
Committee to translate this document into the following languages: Spanish;
German; Korean; French; and Japanese. The Registrar Constituency is also
considering other standard complaint forms regarding such issues as double
billing by losing registrars, after a domain name has been successfully
transferred away. This was one of the online comments during the Marina del
Rey meeting.

Best regards,

Michael D. Palage
on behalf of the Registrar Executive Committee