[registrars] FW: unauthorized transfer request!
Bruce,
I
wanted to know if you as a contact for Network Solutions can help us out. We
have tried contacting Network Solutions regarding this issue and they do not
want to deal with it, they basically are telling our customer to go directly to
the Reseller (DollarDomainName.com) and figure it out. The problem is that the
reseller is not really helping out nor are they responding.
Our
client, after 2 failed attempts, finally got some of her names transferred over
from Network Solutions over to us on the 3rd attempt. The are still 3 pending
domain names, for which she has requested the transfer 3 times and she still has
to recieve an email from Network Solutions requesting the authorization to
transfer. She had the same contact information for all 8 domain names.
Now we
are getting requests, to Transfer the names recently transfered in, out to
Network Solutions. She claims she did not initiate these transfers. What proof
or security mecanisms does Network Solutions or its resellers have in place to
prevent fraudalent Transfers?
These
names are set to expire on Nov 5, 2002, the last thing she wants to do is pay
renewal fees because she was unable to transfer the names
over.
Can
you please take a look at this. I have attached her original
email.
Thank
you.
Patricio Valdes -----Original Message-----
From: AW [mailto:ranchoak@peoplepc.com] Sent: Wednesday, October 30, 2002 11:52 AM To: info@parava.net Subject: unauthorized transfer request! Please help me stop the
UNAUTHORIZED transfer requests Dollardomainname.com
(Network Solutions) has made on my behalf without my
permission.
Dollardomainname.com is asking
that several of my domain names currently registered with you (Parava Networks Inc.) be transfered to their company. I did
NOT request this!
I wish to keep these domain names
registered with Parava Networks:
fivestarpolo.com
livepolo.com
proponies.com
poloville.com
polomonthly.com
Additionally, I have repeatedly requested to transfer
three other domain names away from Network Solutions to Parava and my
request has been ignored by Network Solutions for many weeks! Here are
the names I'm trying to transfer:
lonestarpolo.com
polovista.com
poloview.com
Many thanks for your help! I appreciate the excellent
customer service I have received at Parava,
Sincerely, Amy Wolf
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