Bruce,
I
wanted to know if you as a contact for Network Solutions can help us out. We
have tried contacting Network Solutions regarding this issue and they do not
want to deal with it, they basically are telling our customer to go directly
to the Reseller (DollarDomainName.com) and figure it out. The problem is
that the reseller is not really helping out nor are they
responding.
Our client, after 2 failed attempts, finally got
some of her names transferred over from Network Solutions over to us on the
3rd attempt. The are still 3 pending domain names, for which she has
requested the transfer 3 times and she still has to recieve an email from
Network Solutions requesting the authorization to transfer. She had the same
contact information for all 8 domain names.
Now we are getting requests, to Transfer the names
recently transfered in, out to Network Solutions. She claims she did not
initiate these transfers. What proof or security mecanisms does Network
Solutions or its resellers have in place to prevent fraudalent
Transfers?
These names are set to expire on Nov 5, 2002, the
last thing she wants to do is pay renewal fees because she was unable to
transfer the names over.
Can you please take a look at this. I have attached
her original email.
Thank you.
Patricio Valdes
Parava Networks
Please help me stop the
UNAUTHORIZED transfer requests Dollardomainname.com
(Network Solutions) has made on my behalf without my
permission.
Dollardomainname.com is
asking that several of my domain names currently registered with you
(Parava Networks Inc.) be transfered to
their company. I did NOT request this!
I wish to keep these domain names
registered with Parava Networks:
fivestarpolo.com
livepolo.com
proponies.com
poloville.com
polomonthly.com
Additionally, I have repeatedly requested to transfer
three other domain names away from Network Solutions to Parava and
my request has been ignored by Network Solutions for many weeks!
Here are the names I'm trying to transfer:
lonestarpolo.com
polovista.com
poloview.com
Many thanks for your help! I appreciate the excellent
customer service I have received at Parava,
Sincerely, Amy Wolf