RE: [registrars] Fw: Principles

["Gomes, Chuck" <cgomes@verisign.com>]

Bob,

Thanks for the feedback. In my opinion, the intent of requiring English as
the default language is primarily to facilitate review of the process in
case of a dispute.  Assuming that the required steps for performing
transfers are spelled out clearly and objectively in a standardized way, it
seems to me that the dispute resolution process should provide a means of
reviewing particular cases to verify that the required steps were followed.
If some of those steps are fulfilled in different languages without an
equivilent English translation, it could make it difficult for a third party
to do a review and could also provide a loophole for abuse.

How would you deal with this challenge?  I welcome your ideas as to how we
could deal with the problems you raise while at the same time providing a
process that would faciliate dispute resolution in an objective and timely
manner.

Chuck 

-----Original Message-----
From: Robert F. Connelly [mailto:rconnell@psi-japan.com]
Sent: Friday, November 29, 2002 11:10 AM
To: Registrar Constituency
Cc: Gomes, Chuck
Subject: Re: [registrars] Fw: Principles
Importance: High


At 05:14 PM 11/27/02 -0500, Ross Wm. Rader wrote:
>8.                  English is the mandatory default language for all
>registrar, registry and registrant transfer communications.  Additionally,
>registrars may communicate with registrants in other languages provided
that
>the principle of standardization in principle 5 above is satisfied.

Dear Chuck:

I'm not sure the full implications of what you have set forth.

Japanese registrants have difficulties with some formats of Email from 
losing registrars.  One I saw this week had the following statements:

A request has been made to transfer domain name(s) for which you are the
administrative contact to the registrar XXXXXXXX.com.   In order to
approve or disapprove the transfer, please click on the following "Link" and
use the "Login Information" provided below within 5 calendar days of this
email:

Link:
http://########.com/admin.html

Login Information
-----------------

Batch ID     : 12345
Admin Handle : ABCD-ORG
Pin #        : c4805e

Each domain you submitted for transfer in this batch is listed below:

end quote:

I, even *I*, didn't understand it.

A certain large registraR does or did have a text which instructed the 
registrant to "cut and paste" some kind of serial number into the subject 
line of the response.  Lacking that, they would Nack the request for
transfer.

The best we can hope for with Japanese who initiate a transfer to PSI-Japan 
is that they don't understand the Email from the "losing" registrar and do 
not reply.

Chuck, if your text is a part of an auto-ack system, it is acceptable.  If 
it is part of a "nack if not confirmed" scenario, it won't fly for Japanese 
and I presume a bunch of other language groups.

Personal regards, BobC




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