[registrars] RE: Deleting domain names to obtain a refund of more than 1 year

["Bhavin Turakhia" <bhavin.t@directi.com>]

Hi chuck,

Thanks for your response. I have always appreciated your personal
efforts in hearing our voices. I need to discuss with you the following
-

* You say that you have some selling to do within the company, and the
last time you did not succeeed. What were the aspects that did not win
this argument internally? What was the management looking to obtain from
you, or what was the case lacking?

* You say that you have obtained some additional evidence that may
assist you. What is this evidence

* What information can we provide from our side (all Registrars), that
would allow you to fight this case better and bring in results faster?

I was actively following the Surety bond issue with Mark Rippe I
believe, and fortunately that was taken care of to a certain degree.
This is a similarly threatening issue to business, and I wish to assist
you in any way possible to get this resolved in the quickest manner

Thanks

Best Regards
Bhavin Turakhia
Founder, CEO & Chairman
Directi
----------------------------
Tel: 91-22-26370256 (4 lines)
Fax: 91-22-26370255
http://www.directi.com
----------------------------

> -----Original Message-----
> From: Gomes, Chuck [mailto:cgomes@verisign.com] 
> Sent: Saturday, February 08, 2003 5:06 PM
> To: 'Bhavin Turakhia'; 'Registrar Constituency'
> Cc: Gomes, Chuck
> Subject: RE: Deleting domain names to obtain a refund of more 
> than 1 year
> 
> 
> Bhavin,
> 
> This is an issue that we in VGRS have been empathetic to for 
> some time. While recognizing that VGRS has no visibility into 
> the registrant arena and therefore no control over registrant 
> fraud, Rusty, Ben and I are all three very supportive of 
> providing some relief in this area under certain conditions, 
> but we still have some selling to do within the company.  We 
> tried last fall and did not succeed but we have not given up. 
> Ben and I recently received some additional evidence that 
> might give us a stronger case so we will be working it further.
> 
> Chuck
> 
> -----Original Message-----
> From: Bhavin Turakhia [mailto:bhavin.t@directi.com]
> Sent: Saturday, February 08, 2003 3:23 AM
> To: 'Registrar Constituency'
> Cc: 'Chuck Gomes'
> Subject: Deleting domain names to obtain a refund of more than 1 year
> 
> 
> Hi,
> 
> There was a discussion earlier about the risk that we as 
> registrars bear when payment for domain names chargeback due 
> to fraudulent transactions. I have taken a consolidated 
> history of all my cc transactions and determined that we are 
> making a loss on all cc transactions due to the chargeback 
> transactions.
> 
> Today there was another chargeback on a 5 year domain name. I 
> figure from my costing that each 5 year domain name that 
> charges back, we have to sell around 120-150 domain years to 
> recuperate that loss. Despite EXPENISVE manual fraud 
> detection processes, we still cannot reduce fraudulent 
> transactions to less than 2%. This ensures that we are always 
> in a Loss in our cc transactions.
> 
> * This discourages us from using CC Transactions as a payment mode
> * Increases our processing time and headaches for fraud detection
> * Inflates our costs dramatically
> 
> Verisign (and the other Registries) need to come up with a 
> refund of the remaining years on a domain name. So if a 5 
> year domain is deleted, I need to atleast obtain a refund on 
> 4 years worth of money. This is a standard anywhere else in 
> the industry. If a servic is not rendered it does not make 
> sense paying for it.
> 
> More than the above statement that I make it is important 
> that the Registries put in this feature to allow us 
> Registrars to minimise our fraud losses, and thus be 
> comfortable in offering credit card payments. This is quite 
> an easy feature to build in to the current system.
> 
> I am assuming that since it is affecting us - it should be 
> affecting various other registrars to a similar extent
> 
> Best Regards
> Bhavin Turakhia
> Founder, CEO & Chairman
> Directi
> ----------------------------
> Tel: 91-22-26370256 (4 lines)
> Fax: 91-22-26370255
> http://www.directi.com
> ----------------------------
> 
>