Re: [registrars] EPP Transfer question

[Mike Lampson <lampson@iaregistry.com>]

On 6/13/03 4:56 PM, Monte Cahn (monte@moniker.com) wrote:

> I actually feel that this is a huge issue/problem to rely on the
> customer to get this information.

The current transfer system is flawed.  The use of AuthInfo codes was the
best solution that the collective experience of Registry and Registrar
developers could come up with.  However like all technical solutions it can
be purposefully or inadvertently abused.  Absolutely this is going to be a
problem.  Some Registrars are going to "game" the system to make it a hassle
for people to stop doing business with them.

> People do not have time to initiate these steps, make phone calls
> to several different registrars if they have names all over the place.

Well, they shouldn't have to make phone calls.  In a perfect world people
would retrieve this information from a secure area on their Registrar's web
site.   The existence of an AuthInfo code should make it clear that someone
with access to the domain at the current Registrar has requested that the
domain be transferred.

Clueless customer service people are another problem.  See the below e-mail
to one of our customers from another Registrar using EPP for .ORG.  As we
now use EPP also, an AuthInfo code is absolutely required.

Regards,

Mike Lampson
The Registry at Info Avenue, LLC
Standard disclaimer: These opinions are my own and do not reflect those of
my employer which is a legal business entity therefore cannot have opinions.

> ----- Original Message -----
> From: <service@namescout.com>
> To: <a customer>
> Sent: Friday, June 13, 2003 4:29 PM
> Subject: Re: XXXXXXXXXXX.ORG - Account #: <- N-XXXXXXXXXX ->
> 
> Hello, thank you for your email.
> 
> Registry passwords are not needed for .org domains. Transfers for .org
> domains are handled in the same manner as .com and .net domains. You would
> initiate a transfer will your new registrar, then a confirmation email is
> sent to the administrative contact. The transfer begins when the
> administrative contact confirms the transfer.
> 
> If you have any questions, please email us at this address or call us at +1
> 613 768 5140, 7am - 10pm EST, Monday to Friday.  You can also fax us at +1
> 613 820 0777.
> 
> Sincerely,
> Jamie H
> Customer Service
> www.namescout.com