Re: [ga] Grace and Redemption

[Thomas Roessler <roessler@does-not-exist.org>]

On 2002-06-30 06:06:46 -0400, Ken Stubbs wrote:

>   maybe instead of just talking about the issues , someone should 
>   suggest a practical solution to the potential propblem being 
>   discussed here..

I'd guess it's a new business opportunity for (some) registrars: 
Correct billing for renewal (without trying to play tricks with  
customers, i.e., don't bill for two years when it's about an  
extension of the registration by one year; also, it greatly helps  
when you don't have a "one sender domain per mailing" approach -  
that way, customers have no way to tell if a message comes from  
their registrar or someone else trying to defraud you), contact  
phone numbers where you reach a competent individual instead of  
listening to bad music for ten minutes on a transatlantic phone call 
when you get confused by the next bill arriving after you have paid, 
and, ultimately, an option for automatic renewal (and payment), just 
like what you do with public utilities in Europe. 

To make it short: Be customer-friendly.

Please note that I'm still a customer of Verisign registrar, so my  
rather bad experience may not be representative for all the  
registrars around.

-- 
Thomas Roessler                          http://log.does-not-exist.org/
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