[registrars] Transfer Procedure

[Paul Stahura <stahura@enom.com>]

For those registrars who have not seen
an example email that a registrar is sending
out, see below.  This registrar may have
changed their email format since this email was sent
about a month and a half ago.
If someone has an email from any losing registrars
who are sending these "confirmations" in the last few
days, please post them.  I will ask our
registrants encountering problems in the last
few days to forward example emails to me.

Some problems that we are encountering are
1) The first line of the email says 
"this message is to confirm your request to transfer"
which implies that the transfer has taken place and
this email is acknowledging that fact.  Only if
the entire email is read do the registrants
find out they need to do anything.

2) The URLs to click on are too long and get cut
off making it impossible to simply click on them
to ACK the transfer.

3) They registrant only has 2 days to comply.

This particular registrant clicked on the email link
3 times, without being transferred.
Finally the registrant called the losing registrar, and chewed them
out. The name has since transferred successfully.

The biggest problem is that with a 
no answer = NACK policy, there is no incentive
for the losing registrar to make an easy process.
In fact, with a no answer = NACK policy 
the losing registrar has an incentive
to make the process difficult and expensive for
the registrant and the gaining registrar.

I believe ultimately a no answer = NACK policy
will backfire on those registrars attempting it,
but in the meantime it is costing our industry
its reputation (let alone big money). 
Efficient, no hassle transfers is the basis of competition.

For those registrars who are sending "confirmation" emails,
would you please make public the ratio of people
clicking on "yes transfer" vs "no dont transfer" 
vs "no reply" to this list, so the rest of us can
have a more informed discussion?

I would wager that most of the losing registrars customers
are choosing "yes transfer", because we, at eNom, found once
a registrant decides to transfer out of eNom, it is very difficult
to change their minds.

Paul



customersupport@[registrar name removed].com on 04/18/2001 08:39:00 AM

To:   [email address removed]
cc:
Subject:  Your Registrar Transfer Request


This message is to confirm your request to transfer the registrar for the
domain name(s) below from [registrar name removed].com to another
registrar. We hope you'll reconsider and renew your domain name with
[registrar name removed].com for an additional year for only $12!

Don't miss out on the benefits register.com is committed to provide you,
including:

SUPERIOR CUSTOMER SERVICE.  Customer service is of paramount importance at
[registrar name removed].com, and our goal is to help our customers
with their domain name needs every step of the way, 24 hours a day.

EASY MANAGEMENT of all aspects of your online presence.  With our Domain
Manager(TM), you can make changes to your Web site and
account whenever you want to!

CUTTING EDGE TOOLS AND SERVICES. We are continually developing products to
meet your growing domain name needs. Your success
is our goal! With every domain name registered with [registrar name
removed].com, you get
personalized email, a customized multi page Web site,
URL forwarding, and more!

A TERRIFIC VALUE. Comparable packages will cost you much more at other
registrars!
Network Solutions:  $129
NameSecure:  $64.95
Registrars.com:  $59.95

Please click the link below each domain name to renew your registration.

vertigodesignstudios.com
https://secure.aregistrar.com/renewals/?
_crypt_=1448c4f9289926716607ace08215c9555d48ae3d310341b5337b7df47ff96f87



If you'd like to proceed with your transfer, please use the reply link(s)
below to authorize the transfer. Click on each link
or copy and paste into your browser window. If you do not authorize
the transfer by April 20, 2001 5:00 PM EST, the transfer will not be
completed. In the event that this occurs, you will need to reinitiate the
transfer through the registrar to which you wish to
transfer.

[registrant name removed].com
http://www.aregistrar.com/t/?c=78abefc051759cdf9138c4dfe3bcf9f5bc98e21deddfa
68
c





If you have any further questions, please contact register.com.

Customer Support
[registrar name removed].com, inc.
http://www. [registrar name removed].com