RE: [registrars] Canceling Renewals?

["Tim Ruiz" <tim@godaddy.com>]

I think Chuck is making a reasonable suggestion here.

Explain to the customer that the first year will be applied immediately, the
other years will be added once the payment has cleared or processed with
their bank or credit card company, which usually takes 60 days.

That could be clearly presented during the renewal process, registration
agreement, terms of service, etc.

That should also alleviate most concerns about discrepancies between the
registrar and registry expiration dates.

Tim

-----Original Message-----
From: owner-registrars@dnso.org [mailto:owner-registrars@dnso.org]On
Behalf Of Patricio Valdes
Sent: Thursday, February 20, 2003 8:32 AM
To: Gomes, Chuck; 'Bhavin Turakhia'; registrars@dnso.org
Subject: RE: [registrars] Canceling Renewals?


Chuck,


If a registrar does not have confidence that its procedures are not yet
solid enough to prevent erroneous extensions or to prevent fraudulent new
registrations, then it might be a good idea to simply handle multi-year
registrations in this manner: 1) initially register or renew a name for only
one year with VGRS; 2) during the first 60 days or so of the new/renewed
registration period, perform internal quality checks and apply fraud
management techniques; 3) if internal quality checks and fraud investigation
yield positive results, then extend the name for multiple years.


----This used to be a good idea, but like I mentioned in a previous thread,
this can no longer be done after Verisign decided to show full expiration
date on Whois.

Again, who's the only one winning here? Why did they do it in the first
place? Beats me, I really do not know who benefits from showing expiration
date on Internic's whois, except Verisign and Hackers who register using
fraudalent credit cards to register domains.

Patricio Valdes
Parava Networks


-----Original Message-----
From: Bhavin Turakhia [mailto:bhavin.t@directi.com]
Sent: Thursday, February 20, 2003 2:34 AM
To: 'Patricio Valdes'; registrars@dnso.org
Cc: 'Gomes, Chuck'
Subject: RE: [registrars] Canceling Renewals?


Hi there,

This is inkeeping partially with what we asked chuck. Your observation
is an important one too. Verisign unfortunately has no way to credit you
for years both in a renewal, or a new registration. Both of these are
important from the perspective of registrars doing business. We deal in
web services other than domain names and when any customer of ours
renews their web hosting package by mistake for 4 years and wants to
convert it to 1 year we refund them the money for 3 years.

Additionally what we were requesting chuck gomes was the ability to
delete a name and obtain a refund for the lattter years. Ie if we delete
a 5 year domin (after the grace period) we should get refund for 4 years
considering the registry can sell that name - it is now in the available
pool. This is imperative to reduce our risk exposure in credit card
fraud where fraudsters register domain names for 5-10 years and we
cannot discover the fraud until a month later. We end up losing more
money in a single fraud than what we make on selling a 100 domains

bhavin

> -----Original Message-----
> From: owner-registrars@dnso.org
> [mailto:owner-registrars@dnso.org] On Behalf Of Patricio Valdes
> Sent: Thursday, February 20, 2003 3:24 AM
> To: registrars@dnso.org
> Subject: [registrars] Canceling Renewals?
>
>
> To all Registrars;
>
> Im sure we are not the only Registrar out there that has had
> this happen to, we accidentally renewed 30 domain names for a
> client for 4 years instead of 1. Verisign is telling us there
> is no way of getting these Credits back or remove years to
> these names.
>
> I really think this is way beyond ridiculous!
>
> At this point we are really considering giving up being a
> Registrar, the only people here winning are the Registry
> (Verisign) and a few big Registrars.
>
> ICANN has done nothing to help smaller Registrars or to
> booster competition and it is nothing new that almost
> everything it does goes to support Network Solutions and Verisign.
>
> We never get involved in the discussions because we barely
> have time to run the business, now we are regretting it.
>
> How the hell did something like the Redemption Period and $85
> charge get approved? Sure as hell beats me.
>
> If anyone knows of a buyer please let us know, we are really
> fed up with ICANN, Verisign and Network Solutions controlling
> this business.
>
> Anyone has any job openings?
>
> Patricio Valdes
> Parava Networks
>
>
>